Entries by bcrawford

Data and Improvement at Southcentral Foundation

Quality improvement is a core component of any effective health care organization and health care providers are continually looking for ways to ensure that services are provided efficiently and in a way that meets patient needs. See how SCF not only gathers this data, but puts it to effective use.

Population-Based Case Management at Southcentral Foundation

Within the integrated care teams, case managers at Southcentral Foundation have multiple roles and practice standards. Learn how they ensure continuity of care and build relationships with customer-owners, which helps them support positive behavioral change, encourage self-care and benefit the overall wellness of customer-owners.

Leadership at Southcentral Foundation

Leadership is a crucial component of any organization, and this is especially true in health care. Good leadership can manage change and ensure the effective operation of the organization, making care workers’ and other employees’ jobs much easier. But what are the qualities that have helped Southcentral Foundation transform our system to provide value-based, holistic care?

Cutting-Edge Behavioral Health Care

By 1987, Southcentral Foundation (SCF) had expanded beyond its initial self-management contracts to advance in the areas of mental and behavioral health. Learn how this process developed and the steps SCF took to address the behavioral health concerns of its customer-owner population.

Traditional Values Guide SCF’s Core Concepts

Southcentral Foundation’s Core Concepts is not only a corporate ideology, but also a required training for all employees to provide foundational tools to build relationships. Learn more about how this training prepares health care providers and support staff to interact with customer-owners in culturally appropriate, empathetic ways.

Relationships

Southcentral Foundation recognizes that health care is about people and relationships and Alaska Native people have always lived life in “community,” sharing and caring for one another. Find out how Southcentral Foundation applies this idea with their employees as well as customer-owners.

Customer-Ownership

Learn how Southcentral Foundation used the voice of the customer and the idea of customer-ownership to evaluate its system of care and introduce constant improvement to the health care it provides!

Customer-Driven Health Care

After a year-long collection and evaluation of customer-owner feedback, Southcentral Foundatino’s Customer Experience Committee noticed improvement could be made based on the responses to the question of whether customer-owners feel their culture is respected. Learn how this process works and the changes it has brought about.