Leadership is a crucial component of any organization, and this is especially true in health care. Good leadership can manage change and ensure the effective operation of the organization, making care workers’ and other employees’ jobs much easier. But what are the qualities that have helped Southcentral Foundation transform our system to provide value-based, holistic care?
By 1987, Southcentral Foundation (SCF) had expanded beyond its initial self-management contracts to advance in the areas of mental and behavioral health. Learn how this process developed and the steps SCF took to address the behavioral health concerns of its customer-owner population.
Southcentral Foundation’s Core Concepts is not only a corporate ideology, but also a required training for all employees to provide foundational tools to build relationships. Learn more about how this training prepares health care providers and support staff to interact with customer-owners in culturally appropriate, empathetic ways.
Southcentral Foundation recognizes that health care is about people and relationships and Alaska Native people have always lived life in “community,” sharing and caring for one another. Find out how Southcentral Foundation applies this idea with their employees as well as customer-owners.
Learn how Southcentral Foundation used the voice of the customer and the idea of customer-ownership to evaluate its system of care and introduce constant improvement to the health care it provides!
Learn about Lucy Rogers and her time at Southcentral Foundation’s Learning Institute in the American Evaluation Association’s (AEA) Graduate Education Diversity Internship (GEDI) program!
After a year-long collection and evaluation of customer-owner feedback, Southcentral Foundatino’s Customer Experience Committee noticed improvement could be made based on the responses to the question of whether customer-owners feel their culture is respected. Learn how this process works and the changes it has brought about.
Southcentral Foundation values customer-owner feedback and uses listening posts to collect information for improvement of all services. These listening posts take many forms and are a key feature in the success of SCF and its Nuka System of Care.
Southcentral Foundation has shifted from customer service to customer experience. What does this mean? SCF addresses whole-person wellness by recognizing it provides more than “instances of interactions” – the organization provides a journey.
Discover the story of how we began integrating multidisciplinary care providers. VIDEO: Interview with LaZell Hammons, one of the first Nurse Case Managers at Southcentral Foundation.
Southcentral Foundation Nuka System of Care
4085 Tudor Centre Drive
Anchorage, Alaska 99508
(907) 729-NUKA (6852)