Leadership

There are many different facets to leadership at SCF, and the Learning Institute can provide instruction on all of them, including but not limited to:

• Leadership that allows for decision-making at all levels of the organization. At SCF, leadership has empowered employees to make quick change in response to customer-owner feedback, and SCF has built systems to facilitate this kind of quick action. This includes the Functional Committee Structure, a group of four standing committees with the ability to make change without always needing to consult senior leadership. The committees are made up of employees from across the organization and cover Operations, Quality Assurance, Quality Improvement, and Process Improvement.
• Policies and procedures. SCF has a formal process for implementing and communicating policies across the organization. This process ensures that employees are always aware of areas where SCF requires certain action in response to regulations or customer concerns.
• Training on communication and relationship-building techniques. SCF’s leadership takes a direct role in ensuring that the entire workforce is trained in how to communicate effectively and build relationships with customer-owners and each other. This includes regular offerings of SCF’s Core Concepts training, a training for all employees that is led by SCF’s President/CEO and other senior leaders and teaches how to share and receive story, as well as methods for good dialogue and productive conversations.
• Motivating the workforce. SCF’s leadership places a priority on motivating the workforce to provide the best quality service possible. Methods for this include maintaining committees that analyze and act on employee feedback, and programs for employee recognition.
• Ensuring alignment of work vision and mission. Through SCF’s strategic planning process and other means, SCF’s leadership ensures that all work done is in support of SCF’s vision and mission.