Case Manager Support Training Program

Anchorage, Alaska

This two-day course is designed to equip new and current case manager support employees with basic tools necessary to be successful in their position as a member of an integrated primary care team. The training will feature key success components such as positive communication, customer service, critical thinking skills and professionalism. The basic principles of motivational interviewing are introduced and modeled. This interactive class will consist of large group discussion taught by subject matter experts as well as small group practice with realistic scenarios. You will take away practical skills to improve communication within a team-based setting and with patients (known as customer-owners in Southcentral Foundation’s Nuka System of Care).

March 1-2, 2018

$1,600 per person

Breakfast and lunch provided

AT THE END OF THIS TRAINING EXPERIENCE, YOU WILL BE ABLE TO:

  • Describe the importance of your professional presence as case management support
  • Determine self-management techniques to become a more effective and efficient part of an integrated primary care team
  • Differentiate between assertive, aggressive, and passive behaviors
  • Identify coping techniques to deal with daily stress
  • Identify how motivational interviewing can be used in clinic practice
  • Practice basic concepts/skills of motivational interviewing

WHO SHOULD ATTEND:

  • Case manager support employees (care coordinators / managers, patient navigators)

Additional Resources

Blog

Population-Based Case Management at Southcentral Foundation