Improvement & Innovation
Southcentral Foundation’s subject matter experts can work in collaboration with your organization to support and guide you through the change process to reach your goals.
Southcentral Foundation’s Nuka System of Care can help your organization engage your patients (called “customer-owners”) and the community in ways that will lead to better outcomes for your organization and the community. Learn how to make customer and community engagement a priority across your health care system.
The use of data to drive improvement is a key tenet of Southcentral Foundation’s Nuka System of Care. Our unique population-focused, person-centric data management tool is designed to share up-to-date data with physicians and care teams – allowing them to identify and engage high-risk patients to ensure they receive needed care. A person-centric approach has ensured that patients (called customer-owners) are accessing the appropriate level of service, impacting long-term health outcomes and increasing satisfaction.
The health care industry is undergoing rapid change. While improvement work is often linked to a specific project or program, fostering an organization-wide improvement culture can have long-term impacts on health outcomes and customer satisfaction. Southcentral Foundation’s Nuka System of Care (Nuka) is structured for continuous improvement using the voice of the patient (called “customer-owners”) and grounded in the Malcolm Baldrige National Quality Award framework.
SCF’s Nuka System of Care is customer-driven, with customer-owners shaping every aspect, including facility design. Through a four-phase redesign process, SCF gathered feedback at each stage, making improvements that enhanced clinic functionality and secured community buy-in, a practice that continues with new facility projects.
