Register Now for our Nuka Healthcare Innovation Masterclasses


5th October, 2017
No. 11 Cavendish Square
Marylebone, London W1G 0AN
£350 (VAT included)
or $450 USD

Program Overview

The Nuka Masterclasses feature practical and inspirational “lessons learned” from Southcentral Foundation’s Nuka System of Care, a community-led, relationship-based approach to transforming health care, improving outcomes and reducing costs. Health care professionals from all over the world have visited Nuka in Anchorage, Alaska. Many in the UK have sought opportunities to learn best practices closer to home. Nuka is now offering Masterclasses in London!

Nuka has pioneered a multi-disciplinary team-based approach to primary care which changes the general practitioner role dramatically. Discover how Nuka redesigned work flow and roles to integrate behaviorists, dieticians, pharmacists and midwives to provide whole person care. Learn population-based case management practices that foster relationships, integrates chronic and preventative care, emphasizes shared responsibility, and reduces costs. Examine workforce development best practices and take away tools for facilitating change while balancing the needs of patients and employees.

Who Should Attend

Healthcare leaders, providers, and innovators who are invested in accountable care models, team-based care, innovative workforce development solutions, and change management techniques. Those who would benefit include general practitioners and teams, nurses, mental health and social care providers, consultants, and academic and international healthcare professionals.


“(United States health care) costs are too high, our quality is too low. Nuka’s reversed that. It’s among the highest quality of care I’ve ever seen in the world.”

Don BerwickFormer Administrator, Centers for Medicare and Medicaid Services, Founding CEO, Institute for Healthcare Improvement

“I saw [at Nuka] that through a shared vision, key goals and staff and patients alike sharing the culture, the teams in Alaska had developed a truly integrated way of working and whilst it’s not feasible to a ‘copy and paste’ with their model here in the UK, there is definitely a number of things we can replicate and use in our local hubs to seriously help  more people within our local communities.”

Lisa PammenClinical Advisor, West Wakefield in England

Has Alaska found holy grail of cutting costs and improving healthcare?

The Guardian Healthcare Network: SCF’s Nuka System of Care is a model for UK’s National Health Service (NHS) to follow, especially since SCF faced many similar challenges

Intentional whole system redesign: Southcentral Foundation’s Nuka System of Care

Kings Fund case study and video interviews, with a foreword by Dr. Don Berwick, aims to inspire commissioners and providers in the English NHS embarking on whole-system redesign

New primary care service opens its doors in Prestatyn

Based on SCF’s Nuka System of Care and the first of its kind in Wales, a pioneering health service in Prestatyn run by Betsi Cadwaladr University Health Board launches

Introducing Nuka in Scotland: Reflections of a scrambled innovator

International Futures Forum’s Primary Care Development Advisor Maxine Jones describes the challenges of transforming health care in the UK and possible solutions using the Nuka model

Helping create “Wellness Warriors”: Primary Care for remote Alaska Native Communities

After working as a General Practitioner in Surrey for 10 years, SCF Primary Care Provider Sarah Dobbs shares lessons learned

GCU Student Stories: Kylie Fagan, PhD student and Magnusson Award winner

Student Kylie Fagan explains why she chose to focus her PhD on Nuka System of Care: to find a viable solution for health care in Scotland


9:30-10 a.m. Registration and coffee / tea
10-11 a.m. Welcome & Nuka System of Care Transformation Overview

  • Discuss the SCF Nuka System of Care transformation
  • Discuss SCF practices in a community driven health care system
  • Examine the effects of health outcomes and design aspects of a customer-owner health care delivery system
  • Define SCF’s successes and challenges on instituting change
11-11:30 a.m. Tea/break
11:30 a.m.-
1 p.m.
Primary Care Best Practices for Impacting Population Health

  • Compare differences between traditional health care systems and integrated health care systems
  • Identify the different integrated care team roles and how they contribute to the team
  • Examine the structures that support the team-based environment
  • Define SCF’s relationship-based  approach for overcoming barriers to teamwork and customer-driven care
1:15-2:15 p.m. Lunch
2-3:45 p.m. Concurrent Masterclasses
Workforce Development that Positively Impacts Retention, Teamwork, and Improvement Work

  • Examine SCF’s relationship-based approach to workforce development
  • Identify SCF’s workforce competencies and their role in interviewing, performance development plans, and performance evaluation to support the vision and mission
  • Define the use of onboarding as a tool in promoting career development throughout the workforce
Lessons Learned from Whole System Transformation: Change Management for Sustained Improvement

  • Determine ways that accessing the voice of the customer helps in the improvement cycle
  • Identify structures which support deploying improvement initiatives
  • Explain how SCF’s strategic approach to improvement supports our journey to achieve the vision and mission
  • Examine best practices for large scale change, including support for employees
3:45-4:15 p.m. Break / afternoon tea
4:15-5 p.m. Bridge to the Future (closing plenary)