Southcentral Foundation has shifted from customer service to customer experience. What does this mean? SCF addresses whole-person wellness by recognizing it provides more than “instances of interactions” – the organization provides a journey.
Southcentral Foundation’s blog archive for the search term “February 2017.” All posts tagged with this search term will appear here.
Discover the story of how we began integrating multidisciplinary care providers. VIDEO: Interview with LaZell Hammons, one of the first Nurse Case Managers at Southcentral Foundation.
Health care facilities all over the U.S. follow a model of patient care that is disease-focused. There is a diagnosis and the disease is treated. At Southcentral Foundation (SCF), services are centered on customer-owners.
Southcentral Foundation’s Nuka System of Care has worked with the Native Community in Alaska to implement integrated care teams. Learn more about these are co-located, multi-disciplinary teams!
