After a year-long collection and evaluation of customer-owner feedback, Southcentral Foundatino’s Customer Experience Committee noticed improvement could be made based on the responses to the question of whether customer-owners feel their culture is respected. Learn how this process works and the changes it has brought about.
If you have ever visited or received services at SCF you’ve probably seen or heard the term “customer-owner.” SCF uses this term to describe the 65,000 Alaska Native and American Indian people who own and receive services with SCF’s Nuka System of Care.
Southcentral Foundation’s Nuka System of Care is the name given to SCF’s whole health care system created, managed and owned by Alaska Native people to achieve physical, mental, emotional and spiritual wellness. Nuka is an Alaska Native word used for strong, giant structures and living things.
