Tag Archive for: data

people taking notes

Southcentral Foundation tracks several different measures of customer satisfaction, asking customer-owners about them in post-appointment surveys.

Steve Tierney presenting at Nuka Conference

We created lists of what to ask, but aside from the basic medical care we referred everything else out and worked hard on creating the workflows.

Doctor typing on a laptop

Predictive modeling helps SCF calculate risk for customer-owners, and impact analysis allows SCF to evaluate interventions to determine their effectiveness.

Nuka System of Care Performance Data Graphic

Outcome data collected by SCF, both current and historical, supports the effectiveness of SCF’s relationship-based Nuka System of Care.