Southcentral Foundation’s Introduction to Core Concepts training is a two-day virtual training that is based on SCF’s Core Concepts training, which teaches the communication and relationship-building skills that SCF’s providers use to support customer-owners in their journey toward wellness. SCF surveys participants after each training and uses their feedback to make improvements. Here is some of the feedback we’ve received about Introduction to Core Concepts, as well as some of the improvements we’ve made as a result.
Tag Archive for: Improvement
Southcentral Foundation’s Nuka System of Care operates proactively. On individual, family, and community levels, SCF works to improve overall wellness. One tool SCF employs to achieve this goal is the community needs assessment.
SCF’s vaccination clinic is now vaccinating about 800 people per day, using only SCF’s existing facilities. Following are some key elements of SCF’s vaccination clinic.
Southcentral Foundation is in the process of vaccinating employees and has now rolled out the vaccine for customer-owners as well. In this process, SCF has discovered several elements that have worked well.
Southcentral Foundation’s Virtual Nuka Winter Conference is less than two months away! For those interested in taking a deeper dive into SCF’s Nuka System of Care, SCF is also offering two intensive add-ons with the conference: an Integrated Care Team Webinar, and Introduction to Core Concepts.
In times when things are rapidly changing, such as the COVID-19 pandemic, SCF makes use of a wide variety of tools to communicate critical information to managers in its many different programs. One example of this is an if-then table.
Earlier this year, the SCF Learning Institute surveyed organizations that have learned from SCF to see what changes they had made based on what they learned. People from 44 organizations responded to the survey. Following are the 5 ideas from SCF’s Nuka System of Care that other organizations have adopted the most.
Learn how Southcentral Foundation used the voice of the customer and the idea of customer-ownership to evaluate its system of care and introduce constant improvement to the health care it provides!