Southcentral Foundation tracks several different measures of customer satisfaction, asking customer-owners about them in post-appointment surveys.
Tag Archive for: Relationship-based Care
Encounter optimization takes a different approach, where SCF looks at each customer-owner need and determines the optimal approach to address each one.
Southcentral Foundation has come up with an approach to pain treatment that takes advantage of SCF’s system of integrated care and uses traditional Alaska Native values to support customer-owners, with an emphasis on early recognition of the diagnosis and interdisciplinary treatment to avoid development of complex chronic pain syndromes and addiction to opioids.
At Southcentral Foundation, relationships are a key component of how our organization operates. Relationships between providers and customer-owners are the core of the Nuka System of Care, but SCF values many other kinds of relationships as well, such as between co-workers, and relationships with the community.
At Southcentral Foundation, we have been practicing relationship-based care for two decades. Customer-owners choose their own providers and are always free to choose another if they wish to, but most customer-owners stay with the same providers and form strong, long-term relationships.
Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong, long-term relationships with customer-owners.
Opioid addiction has become a major public health crisis in many parts of the United States, and people are increasingly looking to health care organizations for answers. Southcentral Foundation (SCF) has implemented a comprehensive approach to handling opioids and opioid addiction based on SCF’s system of relationship-based care and integrated behavioral health.
SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider perceive that their relationship with that provider is important to improving their health, to evaluate the quality of that relationship, and to measure the impact of customer-owner and provider factors on the quality of the relationship and on health outcomes.
