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Impact of Relationship-Based Care

SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider perceive that their relationship with that provider is important to improving their health, to evaluate the quality of that relationship, and to measure the impact of customer-owner and provider factors on the quality of the relationship and on health outcomes.

Core Concepts

Southcentral Foundation’s Core Concepts is not only a corporate ideology, but also a required training for all employees to provide foundational tools to build relationships. Learn more about how this training prepares health care providers and support staff to interact with customer-owners in culturally appropriate, empathetic ways.

Southcentral Foundation recognizes that health care is about people and relationships and Alaska Native people have always lived life in “community,” sharing and caring for one another. Find out how Southcentral Foundation applies this idea with their employees as well as customer-owners.

Customer-Owner Relationships

When a customer-owner establishes a trusting, accountable and long-term relationship with a health care provider team, it will generally lead to more positive health outcomes. Healthy relationships are at the core of SCF’s Nuka System of Care. When a relationship is established, providers are in a better position to understand symptoms, answer questions, have meaningful conversations about risks and benefits associated with treatment options and work with customers to make better health decisions. However, building a relationship is not easy and like all good things, it takes time.

Integrated Care

Southcentral Foundation’s Nuka System of Care is the name given to SCF’s whole health care system created, managed and owned by Alaska Native people to achieve physical, mental, emotional and spiritual wellness. Nuka is an Alaska Native word used for strong, giant structures and living things.