Southcentral Foundation’s Nuka System of Care has received several awards for its innovative approach and is recognized worldwide as a model for health care delivery, operational efficiencies, and its success in relationship-based services. At the heart of SCF is the belief that relationships between multidisciplinary care teams and the patients (called customer-owners) are key to improving wellness. That’s why, among other things, SCF pioneered integrating behavioral health in primary care more than 14 years ago.
In this three-day Integrated Care Training, you will explore the systems and protocols SCF has developed to create effective partnerships and integration; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions in the classroom and simulation lab; and tour SCF’s clinical and team-based spaces. The training includes breakout sessions in integrated care teams and behavioral health integration, with an additional session for operations or implementation-minded participants.