Integrated Care Training Webinar

Improve Team Efficiency, Satisfaction, and the Customer Experience

Southcentral Foundation is now hosting an Integrated Care Team Webinar on Feb. 11-12, 2021. It is being hosted virtually as an intensive following the Nuka Winter Conference. Please our Virtual Nuka Winter Conference page for more information!

Southcentral Foundation’s Nuka System of Care has received awards for its innovative approach and is recognized worldwide as a model for health care delivery, operational efficiencies, and relationship-based services. At the heart of SCF is the belief that relationships between multidisciplinary care teams and patients (called customer-owners) are key to improving wellness.

In SCF’s Integrated Care Team Webinar you will explore the systems and protocols SCF has developed to create effective partnerships and integrate services; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions; and view a virtual tour of SCF’s clinical and team-based spaces. The webinar includes sessions covering integrated care teams, behavioral health integration, and operations.


TimeTopicLearning Objective/s

6-6:05am +1 NZ

Noon-12:05pm EST

Welcome & Check-In

6:05-6:50am +1 NZ

12:05-12:50pm EST

Southcentral Foundation Nuka System of Care Overview


  • Define the governing principles of SCF and how they connect with the patient-centered integrated care teams.
  • Understand the vision, mission, operational principles, and goals of SCF.

7-8am +1 NZ

1-2pm EST

Drive to Change
  • Examine the current clinic flow and level of clinical discipline collaboration.
  • Evaluate the organizations strengths and opportunities for improvement.

8:15-9:15am +1 NZ

2:15-3:15pm EST

Change Management
  • Discuss the impact of change on clinical practice management.
  • Demonstrate aspects of communication needed to foster professional leadership.
  • Explain the multiple levels of resistance and identify how it presents within the health care system.

9:30-10:15am +1 NZ

3:30-4:15pm EST

History of the Integrated Care Team
  • Identify the primary disciplines collaborating within the core integrated care team.
  • Understand how an integrated care team impacts its patients.

10:30-11:15am +1 NZ

4:30-5:15pm EST

Roles and responsibilities within SCF’s Nuka System of Care Part 1
  • Describe the basic elements and best practices used for patient-centered care within an integrated care team

11:15-11:45am +1 NZ

5:15-5:45pm EST

Integrated Care Teams in Action
  • Recognize common challenges in delivery health care and work to overcome them.
  • Apply best practices to integrated care team scenarios from team videos.

Noon-12:45pm +1 NZ

6-6:45pm EST

Roles and responsibilities within SCF’s Nuka System of Care Part 2
  • Evaluate resource utilization within the integrated care team.
TimeTopicLearning Objective/s

6-6:05am +1 NZ

Noon-12:05pm EST


6:05-6:50am +1 NZ

12:05-12:50pm EST

History of Behavioral Health Integration at Southcentral Foundation Part 1


  • Describe the strategies used to integrate behavioral health services into the primary care setting.
  • Identify solutions to integrate behavioral health into health care organizations.

7-7:45am +1 NZ

1-1:45pm EST

History of Behavioral Health Integration at Southcentral Foundation Part 2
  • Explore clinical areas addressed by behavioral health consultant support.
  • Evaluate the impact to workflow by utilization of integrated support services.

8-8:45am +1 NZ

2-2:45pm EST

5 Dynamics (Simpli5):
Energy Styles and Individual Assessment Maps
  • Build personal awareness of your own energies.
  • Examine the 5 Dynamics (Simpli5) energies in the work cycle and learning preferences.
  • Explore strategies to optimize your ability to apply the right energy at the right time to move through the work cycle effectively.

9-9:45am +1 NZ

3-3:45pm EST

5 Dynamics (Simpli5) Continued: Personal Toolbox and Check-Out

11-Noon +1 NZ

4-5pm EST

Q&A Integrated Care Team Panel
  • Explain how best practices are implemented in an integrated care team.
  • Provide examples of how each discipline supports patient-centered care through advocacy and inquiry.
  • Discuss strategies for overcoming challenges in the patient-centered team environment.
  • Identify strategies to optimize HEDIS data to improve panel management and patient outcomes.

12:15-1pm +1 NZ

5:15-6pm EST

Operations and Logistics
  •  Recognize SCFs operational best practices supporting the Nuka System of Care.
  • Identify how Data Services and Information Technology are utilized by executive leadership.
  • Analyze examples of system-wide changes including facilities design, telehealth, and teleworking.

1:15-2pm +1 NZ

6:15-7pm EST

Implementation Strategies and Next Steps


  • Recognize current opportunities for clinical discipline integration and collaboration.
  • Describe strategies to implement Nuka best practice recommendations.
3-3:20pmQuestions and Close Out

ICT Webinar

If you’d like information about future opportunities or to learn more about scheduling this training for your organization, please contact us.
(907) 729-NUKA (6852)

Southcentral Foundation considers the health and well-being of the community a top priority. We have been closely monitoring COVID-19 updates and recommendations from the Centers for Disease Control and Prevention and the World Health Organization, as well as state and local governments.

After careful consideration and out of an abundance of caution, SCF has made the decision to cancel all on-site trainings for the foreseeable future. We are excited to offer this training virtually following the Virtual Nuka Winter Conference on Feb. 11-12, 2021!

To learn more, visit the Virtual Nuka Winter Conference page.


  • Examine SCF’s journey of integration, including challenges and success measures
  • Facilitate communication to manage change and workflow in an integrated care team
  • Implement team-based best practices in the technical day-to-day delivery of care
  • Utilize a personal toolbox developed in the training to support self-awareness, navigating resistance, and handling conflict
  • Identify recruitment, onboarding, and retention strategies for integrated behavioral health and psychiatry professionals within the primary care setting
  • Evaluate recommended steps and best practices for fully integrating behavioral health and psychiatry through comparing various models and levels of integration
  • Explore clinical areas addressed by behavioral health consultant support through simulated patient experience


  • Health care professionals who are part of a care team (e.g., direct-care providers, mental and behavioral health professionals, providers, RN case managers, etc.)
  • Members of public health departments or social agencies focused on populations with complex health issues
  • Members of organizations who have integrated or plan to integrate behavioral health into their systems
  • Members of organizations focusing on innovative, population-based designs
  • Leaders, directors, administrators, and/or managers in health care

Additional Resources


The 5 Most Adopted Ideas From SCF’s Nuka System of Care


Integrated Care Team FAQ’s


SCF’s Relationship-Based Approach to Substance Use Disorders


LaZell Hammons on Integrated Care Teams

White Paper

Learn more about SCF’s Medical Services history, transformation, and results.


From Theory to Practice: Integrated Care Teams in Action


Behavioral Health Integration: Stepping Stones, Lessons Learned, and Implementation