Integrated Care Training Webinar

Improve Team Efficiency, Satisfaction, and the Customer Experience

Southcentral Foundation is now hosting an Integrated Care Team Webinar on Feb. 11-12, 2021. It is being hosted virtually as an intensive following the Nuka Winter Conference. Please our Virtual Nuka Winter Conference page for more information!

Southcentral Foundation’s Nuka System of Care has received awards for its innovative approach and is recognized worldwide as a model for health care delivery, operational efficiencies, and relationship-based services. At the heart of SCF is the belief that relationships between multidisciplinary care teams and patients (called customer-owners) are key to improving wellness.

In SCF’s Integrated Care Team Webinar you will explore the systems and protocols SCF has developed to create effective partnerships and integrate services; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions; and view a virtual tour of SCF’s clinical and team-based spaces. The webinar includes sessions covering integrated care teams, behavioral health integration, and operations.

AGENDA

DAY ONE, Feb. 11

Time	Topic	Learning Objective/s
8-8:05am 6-6:05am +1 NZ Noon-12:05pm EST	Welcome & Check-In
8:05-8:50am 6:05-6:50am +1 NZ 12:05-12:50pm EST	Southcentral Foundation Nuka System of Care Overview	Define the governing principles of SCF and how they connect with the patient-centered integrated care teams. Understand the vision, mission, operational principles, and goals of SCF.
8:50-9am	Break
9-10am 7-8am +1 NZ 1-2pm EST	Drive to Change	Examine the current clinic flow and level of clinical discipline collaboration. Evaluate the organizations strengths and opportunities for improvement.
10-10:15am	Break
10:15-11:15am 8:15-9:15am +1 NZ 2:15-3:15pm EST	Change Management	Discuss the impact of change on clinical practice management. Demonstrate aspects of communication needed to foster professional leadership. Explain the multiple levels of resistance and identify how it presents within the health care system.
11:15-11:30am	Break
11:30am-12:15pm 9:30-10:15am +1 NZ 3:30-4:15pm EST	History of the Integrated Care Team	Identify the primary disciplines collaborating within the core integrated care team. Understand how an integrated care team impacts its patients.
12:15-12:30pm	Break
12:30-1:15pm 10:30-11:15am +1 NZ 4:30-5:15pm EST	Roles and responsibilities within SCF’s Nuka System of Care Part 1	Describe the basic elements and best practices used for patient-centered care within an integrated care team
1:15-1:45pm 11:15-11:45am +1 NZ 5:15-5:45pm EST	Integrated Care Teams in Action	Recognize common challenges in delivery health care and work to overcome them. Apply best practices to integrated care team scenarios from team videos.
1:45-2pm	Break
2-2:45pm Noon-12:45pm +1 NZ 6-6:45pm EST	Roles and responsibilities within SCF’s Nuka System of Care Part 2	Evaluate resource utilization within the integrated care team.
2:45-3pm	Check-out

DAY TWO, Feb. 12

Time	Topic	Learning Objective/s
8-8:05am 6-6:05am +1 NZ Noon-12:05pm EST	Check-in
8:05-8:50am 6:05-6:50am +1 NZ 12:05-12:50pm EST	History of Behavioral Health Integration at Southcentral Foundation Part 1	Describe the strategies used to integrate behavioral health services into the primary care setting. Identify solutions to integrate behavioral health into health care organizations.
8:50-9am	Break
9-9:45am 7-7:45am +1 NZ 1-1:45pm EST	History of Behavioral Health Integration at Southcentral Foundation Part 2	Explore clinical areas addressed by behavioral health consultant support. Evaluate the impact to workflow by utilization of integrated support services.
9:45-10am	Break
10-10:45am 8-8:45am +1 NZ 2-2:45pm EST	5 Dynamics (Simpli5): Energy Styles and Individual Assessment Maps	Build personal awareness of your own energies. Examine the 5 Dynamics (Simpli5) energies in the work cycle and learning preferences. Explore strategies to optimize your ability to apply the right energy at the right time to move through the work cycle effectively.
10:45-11am	Break
11-11:45am 9-9:45am +1 NZ 3-3:45pm EST	5 Dynamics (Simpli5) Continued: Personal Toolbox and Check-Out
11:45-Noon	Break
Noon-1pm 11-Noon +1 NZ 4-5pm EST	Q&A Integrated Care Team Panel	Explain how best practices are implemented in an integrated care team. Provide examples of how each discipline supports patient-centered care through advocacy and inquiry. Discuss strategies for overcoming challenges in the patient-centered team environment. Identify strategies to optimize HEDIS data to improve panel management and patient outcomes.
1-1:15pm	Break
1:15-2pm 12:15-1pm +1 NZ 5:15-6pm EST	Operations and Logistics	Recognize SCFs operational best practices supporting the Nuka System of Care. Identify how Data Services and Information Technology are utilized by executive leadership. Analyze examples of system-wide changes including facilities design, telehealth, and teleworking.
2-2:15pm	Break
2:15-3pm 1:15-2pm +1 NZ 6:15-7pm EST	Implementation Strategies and Next Steps	Recognize current opportunities for clinical discipline integration and collaboration. Describe strategies to implement Nuka best practice recommendations.
3-3:20pm	Questions and Close Out

Feb. 11-12, 2021

$999

($799 each for groups of 5 or more)

Southcentral Foundation considers the health and well-being of the community a top priority. We have been closely monitoring COVID-19 updates and recommendations from the Centers for Disease Control and Prevention and the World Health Organization, as well as state and local governments.

After careful consideration and out of an abundance of caution, SCF has made the decision to cancel all on-site trainings for the foreseeable future. We are excited to offer this training virtually following the Virtual Nuka Winter Conference on Feb. 11-12, 2021!

To learn more, visit the Virtual Nuka Winter Conference page.

AT THE END OF THIS WEBINAR, YOU WILL BE ABLE TO:

Examine SCF’s journey of integration, including challenges and success measures
Facilitate communication to manage change and workflow in an integrated care team
Implement team-based best practices in the technical day-to-day delivery of care
Utilize a personal toolbox developed in the training to support self-awareness, navigating resistance, and handling conflict

Identify recruitment, onboarding, and retention strategies for integrated behavioral health and psychiatry professionals within the primary care setting
Evaluate recommended steps and best practices for fully integrating behavioral health and psychiatry through comparing various models and levels of integration
Explore clinical areas addressed by behavioral health consultant support through simulated patient experience

WHO SHOULD ATTEND:

Health care professionals who are part of a care team (e.g., direct-care providers, mental and behavioral health professionals, providers, RN case managers, etc.)
Members of public health departments or social agencies focused on populations with complex health issues
Members of organizations who have integrated or plan to integrate behavioral health into their systems

Members of organizations focusing on innovative, population-based designs
Leaders, directors, administrators, and/or managers in health care

Integrated Care Training Webinar

Improve Team Efficiency, Satisfaction, and the Customer Experience

AGENDA

Feb. 11-12, 2021

$999

AT THE END OF THIS WEBINAR, YOU WILL BE ABLE TO:

WHO SHOULD ATTEND:

Additional Resources

Blog

Blog

Blog

Video

White Paper

Webinar

Webinar

Southcentral Foundation Nuka System of Care

Southcentral Foundation