Integrated Care Webinar
Improve Team Efficiency, Satisfaction, and the Customer Experience
Southcentral Foundation’s Nuka System of Care has received awards for its innovative approach and is recognized worldwide as a model for health care delivery, operational efficiencies, and relationship-based services. At the heart of SCF is the belief that relationships between multidisciplinary care teams and patients (called customer-owners) are key to improving wellness.
In SCF’s Integrated Care Team Webinar you will explore the systems and protocols SCF has developed to create effective partnerships and integrate services; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions; and view a virtual tour of SCF’s clinical and team-based spaces. The webinar includes sessions covering integrated care teams, behavioral health integration, and operations.
AGENDA
DAY ONE
Time: | Topic: | Learning Objective/s: (You will be able to) | Min. |
8 – 8:15 a.m. AKST | Welcome & Check-In – Check Zoom connections | 15 | |
8:15 – 9:15 a.m. AKT | Southcentral Foundation Nuka System of Care Overview
|
| 60 |
9:15 – 9:30 a.m. AKT | Break | 15 | |
9:30 – 10:30 a.m. AKT | Drive to Change |
| 60 |
10:30 – 10:45 a.m. AKT | Break | 15 | |
10:45 – 11:45 a.m. AKT | Change Management |
| 60 |
11:45 – noon AKT | Check-out | 15 |
DAY TWO
Optional Presenter | Topic: | Learning Objective/s: (You will be able to) | Min. |
8 – 8:15 a.m. AKT | Check -in | 15 | |
8:15 – 9 a.m. AKT | History of the Integrated Care Team |
| 45 |
9 – 9:15 a.m. AKT | Break | 15 | |
9:15 – 10 a.m. AKT | Roles and responsibilities within SCF’s Nuka System of Care Part 1 |
| 45 |
10 – 10:30 a.m. AKT | ICT ACTIVITY (ICT Team Videos and Debriefs) | 30 | |
10:30 – 10:45 a.m. AKT | Break | 15 | |
10:45 – 11:30 a.m. AKT | Roles and responsibilities within SCF’s Nuka System of Care Part 2 |
| 45 |
11:30 – 11:45 p.m. AKT | Check-out | 15 |
DAY THREE
Optional Presenter | Topic: | Learning Objective/s: (You will be able to) | Min. |
8 – 8:15 a.m. AKT | Check-in | 15 | |
8:15 – 9 a.m. AKT | History of Behavioral Health Integration at Southcentral Foundation Part 1
|
| 45 |
9 – 9:15 a.m. AKT | Break | 15 | |
9:15 – 10 a.m. AKT | History of Behavioral Health Integration at Southcentral Foundation Part 2 |
| 45 |
10 – 10:15 a.m. AKT | Break | 15 | |
10:15 – 11 a.m. AKT | 5Dynamics Part 1 | Review Energy Styles and Individual Assessment Maps | 45 |
11 – 11:15 p.m. AKT | Break | 15 | |
11:15 – noon AKT | 5Dynamics Part 2 | Personal Toolbox and Check-out | 45 |
noon– 12:15 p.m. AKT | Check-out |
DAY FOUR
Optional Presenter | Topic: | Learning Objective/s: The Learner will or will be able to; | Min. |
8 – 8:15 a.m. AKT | Check-in | 15 | |
8:15 – 9:15 a.m. AKT | ICT Panel: |
| 60 |
9:15 – 9:30 a.m. AKT | Break | 15 | |
9:30 – 10:15 a.m. AKT | Operations and logistics |
| 45 |
10:15 – 10:30 a.m. AKT | Break | 15 | |
10:30 – 11:15 a.m. AKT | Implementation strategies and Next Steps
|
| 45 |
11:15 – 11:35 p.m. AKT | Questions and Close Out | LI PowerPoint | 20 |