SCF has implemented a process for finding opportunities to improve integrated care team efficiency, satisfaction, and the customer experience.
Southcentral Foundation’s Integrated Care Teams build strong relationships with customer-owners in order to provide more effective care which addresses their unique health needs and helps them achieve overall wellness.
Integrated Care Teams are flexible, and other health care providers can be added to the care team as they are needed. Learn about the roles and responsibilities of a dietician, pharmacist, and behavioral health consultant.
At Southcentral Foundation, primary care is provided through Integrated Care Teams (ICTs). The core members of an ICT are a primary care provider, nurse case manager, certified medical assistant, and case management support. Learn about the roles and responsibilities of each core team member.
Southcentral Foundation is hosting training opportunities in late October. Come to SCF’s campus in Anchorage, Alaska and learn from subject matter experts who work in SCF’s Malcolm Baldrige award-winning Nuka System of Care. SCF is hosting two trainings from October 24-26: Behavioral Health Integration and Integrated Primary Care Team.
Opioid addiction has become a major public health crisis in many parts of the United States, and people are increasingly looking to health care organizations for answers. Southcentral Foundation (SCF) has implemented a comprehensive approach to handling opioids and opioid addiction based on SCF’s system of relationship-based care and integrated behavioral health.
Earlier this year, the SCF Learning Institute surveyed organizations that have learned from SCF to see what changes they had made based on what they learned. People from 44 organizations responded to the survey. Following are the 5 ideas from SCF’s Nuka System of Care that other organizations have adopted the most.
The Nuka Health Care Innovations Conference is fast approaching! The conference will be held on October 23rd-24th at the Portland Art Museum in Portland, OR.
Within the integrated care teams, case managers at Southcentral Foundation have multiple roles and practice standards. Learn how they ensure continuity of care and build relationships with customer-owners, which helps them support positive behavioral change, encourage self-care and benefit the overall wellness of customer-owners.
Southcentral Foundation has shifted from customer service to customer experience. What does this mean? SCF addresses whole-person wellness by recognizing it provides more than “instances of interactions” – the organization provides a journey.