Within the integrated care teams, case managers at Southcentral Foundation have multiple roles and practice standards. Learn how they ensure continuity of care and build relationships with customer-owners, which helps them support positive behavioral change, encourage self-care and benefit the overall wellness of customer-owners.
Southcentral Foundation has shifted from customer service to customer experience. What does this mean? SCF addresses whole-person wellness by recognizing it provides more than “instances of interactions” – the organization provides a journey.
Discover the story of how we began integrating multidisciplinary care providers. VIDEO: Interview with LaZell Hammons, one of the first Nurse Case Managers at Southcentral Foundation.
Health care facilities all over the U.S. follow a model of patient care that is disease-focused. There is a diagnosis and the disease is treated. At Southcentral Foundation (SCF), services are centered on customer-owners.
Southcentral Foundation’s Nuka System of Care has worked with the Native Community in Alaska to implement integrated care teams. Learn more about these are co-located, multi-disciplinary teams!
