SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider perceive that their relationship with that provider is important to improving their health, to evaluate the quality of that relationship, and to measure the impact of customer-owner and provider factors on the quality of the relationship and on health outcomes.
Earlier this year, the SCF Learning Institute surveyed organizations that have learned from SCF to see what changes they had made based on what they learned. People from 44 organizations responded to the survey. Following are the 5 ideas from SCF’s Nuka System of Care that other organizations have adopted the most.
Good communication is key in a wide variety of fields, but none more so than health care. Care workers need to be able to communicate with customers and with each other, and sometimes these conversations can be difficult, particularly the ones with customers.
Interest in SCF’s Nuka System of Care remains high throughout the world. Southcentral Foundation recently visited the United Kingdom to present a series of learning sessions about Nuka.
Compassion fatigue is one of the biggest causes of burnout for individuals in the helping and healing professions. Those at risk can learn to identify the causes and symptoms, and develop a set of tools to avoid burnout.
The Nuka Health Care Innovations Conference is fast approaching! The conference will be held on October 23rd-24th at the Portland Art Museum in Portland, OR.
Many health care organizations are looking for ways to better serve “high-needs” patients, i.e., patients who make a lot of visits to the health care system. At SCF, we favor a collaborative, relationship-based approach to working with “high-needs” customer-owners.
On October 23rd-24th, Southcentral Foundation is hosting its first-ever health conference in Oregon, the Nuka Health Care Innovations Conference.
Southcentral Foundation is offering masterclasses in London on October 5th. These masterclasses will offer participants insight into SCF’s world-renowned Nuka System of Care, which has improved health outcomes for SCF patients (who are called “customer-owners” at SCF) while also reducing costs.
Southcentral Foundation Board Member Sophia Chase was one of the major advocates for SCF to establish a traditional healing clinic. There has also been a consistent, huge demand from customer-owners for these services.
