Change management is important for any organization that wants to make significant changes to the way they operate. Implementing changes can be difficult, especially at larger organizations, and these changes can sometimes face institutional resistance.
At Southcentral Foundation, relationships are a key component of how our organization operates. Relationships between providers and customer-owners are the core of the Nuka System of Care, but SCF values many other kinds of relationships as well, such as between co-workers, and relationships with the community.
Medicine used to be a discipline for heroes. Doctors and nurses were these heroic self-sacrificing figures who went without food, sleep, personal comforts and any hope of a normal work-life balance. They dedicated their lives (and often unwittingly their families’ lives) to the service and sacrifice of the practice of medicine. They were pillars of the communities they lived in, respected for the work they did. Then came “healthcare.”
Learning and development is important for employees in many different fields, and health care is no different. Investing in employee learning and development can help with employee retention, boost performance, and help ensure sustainability at an organization.
At SCF, health care is more than just what is provided at visits to physicians. SCF is always working with customer-owners to help them achieve overall wellness; this is a vital part of SCF’s Nuka System of Care. In addition to working with customer-owners on an individual level, SCF works with the community to achieve better health as well. One method SCF employs to do this is health marketing.
At Southcentral Foundation, we approach health care as a shared responsibility. We have found that when health care providers build relationships with customers, and work with them as active partners in their care, it leads to better health outcomes and increased customer satisfaction.
Southcentral Foundation is hosting training opportunities in late October. Come to SCF’s campus in Anchorage, Alaska and learn from subject matter experts who work in SCF’s Malcolm Baldrige award-winning Nuka System of Care. SCF is hosting two trainings from October 24-26: Behavioral Health Integration and Integrated Primary Care Team.
It can often be difficult to provide quality health care in remote locations, and behavioral health is no exception to this. Southcentral Foundation has a considerable amount of experience with this; in addition to providing health care services for customer-owners in Anchorage and the Matanuska-Susitna Valley, SCF is also responsible for providing care in 55 rural villages in the Anchorage Service Unit.
Dr. Jerome Adams, the United States Surgeon General, visited Southcentral Foundation this week. Dr. Adams toured the Benteh Nuutah Valley Native Primary Care Center, the Alaska Native Medical Center, and the Anchorage Native Primary Care Center.
Health care organizations have more data than ever and are struggling to determine what to measure and how to use it for improvement. Data is a critical component of decision-making in health care, and ensuring that accurate data is used properly is necessary for any reform effort a system might undertake.