Attendees will have the opportunity to learn about the system of care, designed and built from the ground up by Alaska Native people, that has improved health outcomes, reduced costs, and been nationally recognized for performance excellence, twice winning the Malcolm Baldrige National Quality Award, in 2011 and 2017.
Southcentral Foundation hosted learning sessions on each of Baldrige’s six process categories at the Baldrige Performance Excellence Program’s 30th Anniversary Quest for Excellence Conference, offering conference attendees the opportunity to learn the ways in which SCF has established and maintained itself as a high-performing, customer-driven organization.
On April 8th, 2018, Southcentral Foundation accepted our second Malcolm Baldrige National Quality Award! Per the National Institute of Science and Technology, the award is the highest level of national recognition for performance excellence that a U.S. organization can receive.
Strategic planning is very important for a wide variety of organizations. Being able to chart the direction for an organization and decide how to allocate resources for the future is a critical component of organizational success. An effective and efficient strategic planning process can help immensely with these issues.
Before, during, and after the transformation, SCF listened to the Alaska Native community and collected their feedback about what they wanted from the health care system, and that feedback formed, and continues to form, the core of all change implemented at SCF.
Motivational Interviewing is an evidence-based counseling approach that uses directive, customer-centered interaction to promote behavioral change by helping customers explore and resolve ambivalence.
The Learning Institute is pleased to offer the opportunity to participate in Southcentral Foundation’s Coaching and Mentoring Program. This program allows attendees to participate in the same coaching experience that SCF offers internally to its employees.
The Learning Institute is providing the opportunity to participate in one of Southcentral Foundation’s Improvement and Innovation: READI, Set, Go! training, held at SCF’s campus in Anchorage. In the training, you will learn SCF’s improvement and innovation practices alongside our employees.
Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong, long-term relationships with customer-owners.
Southcentral Foundation has been awarded the 2017 Malcolm Baldrige National Quality Award! This award is the highest presidential honor for performance excellence in the United States. SCF is the only health care organization to receive the award twice, having also won in 2011.