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Community Partnerships for Better Health Care

During the COVID-19 pandemic, health care workers may find themselves under considerable stress as they go about their jobs in difficult and uncertain times. Following are some resources that Southcentral Foundation has shared internally for its workforce about finding emotional balance during stressful times.

Implementing large-scale change at any organization can be challenging, and health care organizations are certainly no exception to this. Following are three key lessons from Southcentral Foundation’s whole system transformation; these steps were a tremendous help to SCF in making major changes to improve the system and provide quality health care for all customer-owners.

There are many factors that determine a person’s health, and not all of these are physical. Studies have indicated that as many as 60-70% of health outcomes are determined by social, environmental, and/or behavioral risk factors. At Southcentral Foundation, the overall wellness of customer-owners is our highest priority, so we want to pay attention to all the factors – social, environmental, and behavioral – that may impact a customer-owner’s health.

Registration is opening soon for Southcentral Foundation’s 10th Annual Nuka System of Care Conference! We are very excited to welcome health care professionals from around the world to learn how our Nuka System of Care has improved health outcomes, reduced costs, and improved customer satisfaction.

There are many factors that determine a person’s health, and not all of these are physical. Studies have indicated that as many as 60-70% of health outcomes are determined by social, environmental, and/or behavioral risk factors. At Southcentral Foundation, the overall wellness of customer-owners is our highest priority, so we want to pay attention to all the factors – social, environmental, and behavioral – that may impact a customer-owner’s health.

Research has shown that when the people receiving health services are involved in the decision-making process, or better yet, if they own their own health care, programs and services have a potential for enhancement and the people’s health statistics will improve. At Southcentral Foundation, Alaska Native people have been running their own health care system for over two decades.

Post-Traumatic Stress (PTS) is a serious problem faced by many combat veterans and first responders. To help deal with this problem, Southcentral Foundation has implemented the Soldier’s Heart program. Soldier’s Heart is a training and education program developed by veterans for first responders, combat veterans, and law enforcement to help them understand and address the effects of PTS and provide information, tools, and methods to help cope with symptoms.

Southcentral Foundation’s system redesign has greatly improved quality of care, and SCF has sustained these improvements for almost two decades. Following are three tips for health care system redesign that SCF used to support the system transformation that established the Nuka System of Care:

SCF has piloted a new program with the support of the engaged and passionate Alaska Native community—a customer-owner panel for physician recruitment.

Southcentral Foundation is working with the State of Alaska’s Office of Substance Misuse and Addiction Prevention (OSMAP) to offer several sessions of Core Concepts: Addressing Compassion in Challenging Environments at various locations in Alaska.