Integrated Care Team Training

Improve Team Efficiency, Satisfaction, and the Customer Experience

Southcentral Foundation’s (SCF) Nuka System of Care is based on relationships, trust, partnering, and the concept of shared responsibility. It is based on the understanding that patients (known as customer-owners at SCF) are in control of their health. SCF has received awards for its innovative approach and is recognized worldwide as a model for health care delivery, operational efficiencies, and relationship-based services.  

In this two-day training, you will explore the systems and protocols SCF has developed to create effective partnerships and integrate services; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions; and tour SCF’s clinical and team-based spaces.  


Optional PresenterTopic: Learning Objective/s: (You will be able to)
8 – 8:30 a.m.Welcome and BreakfastBreakfast and networking
9 – 10:15 a.m.Southcentral Foundation’s Nuka System of Care
  • Define the governing principles of SCF and how they connect with the patient-centered integrated care teams.
  • Understand the vision, mission, operational principles, and goals of SCF.
10:15 – 10:30 a.m.Break
10:30 a.m. – NoonDrive to Change
  • Examine current clinic flow and level of clinical discipline collaboration.
  • Evaluate the organization’s strengths and opportunities for improvement.
Noon – 12:45 p.m.Lunch
12:45 – 2:30 p.m.Change Management
  • Discuss the impact of change on clinical practice management.
  • Demonstrate aspects of communication needed to foster professional leadership.
  • Explain the multiple levels of resistance and identify how it presents within the health care system.
2:30 – 2:45 p.m.Break
2:45 – 4:15 p.m.History of the Integrated Care Team
  • Identify the primary disciplines collaborating within the core integrated care team.
  • Understand how an integrated care team impacts its patients.
4:15 – 4:30 p.m.Debrief
  • Q&A
  • Review
TimeTopic: Learning Objective/s: (You will be able to)
8 – 8:30 a.m.Welcome and BreakfastBreakfast and networking
8:30 – 9:45 a.m.The Journey Within: Improved Relationships through Self-Discovery and Reflection
  • Reflect on the impact of barriers to providing patient centered care in a team environment.
  • Identify personal barriers and how to maintain wellness in the team environment.
  • Evaluate how improving team dynamics supports collaboration within the medical home.
9:45 – 10 a.m.Break
10 a.m. – NoonRoles and responsibilities within SCF’s Nuka System of Care
  • Describe the basic elements and best practices used for patient-centered care within an integrated care team.
  • Evaluate resource utilization within the integrated care team.
Noon – 12:45 p.m.Lunch
12:45 – 2:15 p.m.Left Hand Column
  • Learn methods for good dialogue and productive conversations:
    • Understand the impact of intentions.
    • Understand how to listen effectively.
    • Explore tools for having good conversations.
2:15 – 2:30 p.m.Break
2:30 – 4 p.m.Operations and Logistics
  • Recognize SCFs operational best practices supporting the Nuka System of Care.
  • Identify how Data Services and Informational Technology is utilized by executive leadership in both Medical and Behavioral Services.
  • Examine how workforce competencies in behavioral-based interviewing support recruitment efforts.
4 – 4:30 p.m.Debrief & Closing
  • Q&A
  • Final thoughts
  • Traditional closing

What You’ll Learn

At the end of this training, you will be able to: 

  • Implement team-based best practices in the technical day-to-day delivery of care.
  • Recognize your relational styles and the impact of different work energies on team dynamics.
  • Utilize a personal toolbox developed in the training to support self-awareness, navigating resistance, and handling conflict.
  • Facilitate communication to manage change and workflow in an integrated care team.

What You’ll Learn

SCF’s Integrated Care Team Training is useful for health care leaders, clinical managers, operations managers, improvement personnel, and anyone else looking to learn more about implementing integrated primary care teams at their organization. 


$1,799 per person 

This training occurs over two days in Southcentral Foundation’s Nuka Learning and Wellness Center in Anchorage, Alaska. Breakfast and lunch are provided. 

Contact us if you’d like information about group discounts for 10 or more people. 

Additional Resources


Improving and Growing SCF’s Virtual Integrated Care Team Training


The 5 Most Adopted Ideas From SCF’s Nuka System of Care


Integrated Care Team FAQ’s


SCF’s Relationship-Based Approach to Substance Use Disorders


LaZell Hammons on Integrated Care Teams

White Paper

Learn more about SCF’s Medical Services history, transformation, and results.


From Theory to Practice: Integrated Care Teams in Action


Behavioral Health Integration: Stepping Stones, Lessons Learned, and Implementation