Integrated Care Training Webinar

Improve Team Efficiency, Satisfaction, and the Customer Experience

Southcentral Foundation’s Nuka System of Care has received awards for its innovative approach and is recognized worldwide as a model for health care delivery, operational efficiencies, and relationship-based services. At the heart of SCF is the belief that relationships between multidisciplinary care teams and patients (called customer-owners) are key to improving wellness.

In SCF’s Integrated Care Team Webinar you will explore the systems and protocols SCF has developed to create effective partnerships and integrate services; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions; and view a virtual tour of SCF’s clinical and team-based spaces. The webinar includes sessions covering integrated care teams, behavioral health integration, and operations.

AGENDA

Time: Topic: Learning Objective/s: (You will be able to)Min.
8 – 8:15 a.m. AKSTWelcome & Check-In

– Check Zoom connections

15
8:15 – 9:15 a.m. AKTSouthcentral Foundation Nuka System of Care Overview

 

  • Define the governing principles of SCF and how they connect with the patient-centered integrated care teams.
  • Understand the vision, mission, operational principles, and goals of SCF.
60
9:15 – 9:30 a.m. AKTBreak15
9:30 – 10:30 a.m. AKTDrive to Change
  • Examine current clinic flow and level of clinical discipline collaboration
  • Evaluate the organizations strengths and opportunities for improvement
60
10:30 – 10:45 a.m. AKTBreak15
10:45 – 11:45 a.m. AKTChange Management
  • Discuss the impact of change on clinical practice management.
  • Demonstrate aspects of communication needed to foster professional leadership.
  • Explain the multiple levels of resistance and identify how it presents within the health care system.
60
11:45 – noon AKTCheck-out15
Optional PresenterTopic: Learning Objective/s: (You will be able to)Min.
8 – 8:15 a.m. AKTCheck -in15
8:15 – 9 a.m. AKTHistory of the Integrated Care Team
  • Identify the primary disciplines collaborating within the core integrated care team.
  • Understand how an integrated care team impacts its patients.
45
9 – 9:15 a.m. AKTBreak15
9:15 – 10 a.m. AKTRoles and responsibilities within SCF’s Nuka System of Care Part 1
  • Describe the basic elements and best practices used for patient-centered care within an integrated care team
45
10 – 10:30 a.m. AKTICT ACTIVITY (ICT Team Videos and Debriefs)30
10:30 – 10:45 a.m. AKTBreak15
10:45 – 11:30 a.m. AKTRoles and responsibilities within SCF’s Nuka System of Care Part 2
  • Evaluate resource utilization within the integrated care team.
45
11:30 – 11:45 p.m. AKTCheck-out15
Optional PresenterTopic: Learning Objective/s: (You will be able to)Min.
8 – 8:15 a.m. AKTCheck-in15
8:15 – 9 a.m. AKTHistory of Behavioral Health Integration at Southcentral Foundation Part 1

 

  • Describe the strategies used to integrate behavioral health services into the primary care setting.
  • Identify solutions to integrate behavioral health into health care organizations.
45
9 – 9:15 a.m. AKTBreak15
9:15 – 10 a.m. AKTHistory of Behavioral Health Integration at Southcentral Foundation Part 2
  • Explore clinical areas addressed by behavioral health consultant support.
  • Evaluate the impact to workflow by utilization of integrated support services.
45
10 – 10:15 a.m. AKTBreak15
10:15 – 11 a.m. AKT5Dynamcis Part 1Review Energy Styles and Individual Assessment Maps45
11 – 11:15 p.m. AKTBreak15
11:15 – noon AKT5Dynamcis Part 2Personal Toolbox and Check-out45
noon– 12:15 p.m. AKTCheck-out
Optional PresenterTopic: Learning Objective/s: The Learner will or will be able to;Min.
8 – 8:15 a.m. AKTCheck-in15
8:15 – 9:15 a.m. AKTICT Panel:
  • Q&A
  • (optional breakout into Discipline specific zoom sessions)
60
9:15 – 9:30 a.m. AKTBreak15
9:30 – 10:15 a.m. AKTOperations and logistics
  • Recognize SCFs operational best practices supporting the Nuka System of Care.
  • Identify how Data Services and Information Technology are utilized by executive leadership.
  • Analyze examples of system-wide changes including facilities design, telehealth, teleworking.
45
10:15 – 10:30 a.m. AKTBreak15
10:30 – 11:15 a.m. AKTImplementation strategies and Next Steps

 

  • Recognize current opportunities for clinical discipline integration and collaboration.
  • Describe strategies to implement the Nuka System of Care best practice recommendations.
45
11:15 – 11:35 p.m. AKTQuestions and Close OutLI PowerPoint20

THIS SESSION IS FULL

April 26-29, 2021

Other upcoming ICT Webinar

June 21-24, 2021

Cancellation policy: Cancellations received by email 7 days prior to the event will receive a full refund. Any cancellations received after that can be transferred to another employee at your organization. To cancel your registration, please email SCFNukaEvent@scf.cc.

AT THE END OF THIS WEBINAR, YOU WILL BE ABLE TO:

  • Examine SCF’s journey of integration, including challenges and success measures
  • Facilitate communication to manage change and workflow in an integrated care team
  • Implement team-based best practices in the technical day-to-day delivery of care
  • Utilize a personal toolbox developed in the training to support self-awareness, navigating resistance, and handling conflict
  • Identify recruitment, onboarding, and retention strategies for integrated behavioral health and psychiatry professionals within the primary care setting
  • Evaluate recommended steps and best practices for fully integrating behavioral health and psychiatry through comparing various models and levels of integration
  • Explore clinical areas addressed by behavioral health consultant support through simulated patient experience

WHO SHOULD ATTEND:

  • Health care professionals who are part of a care team (e.g., direct-care providers, mental and behavioral health professionals, providers, RN case managers, etc.)
  • Members of public health departments or social agencies focused on populations with complex health issues
  • Members of organizations who have integrated or plan to integrate behavioral health into their systems
  • Members of organizations focusing on innovative, population-based designs
  • Leaders, directors, administrators, and/or managers in health care

Additional Resources

Blog

The 5 Most Adopted Ideas From SCF’s Nuka System of Care

Blog

Integrated Care Team FAQ’s

Blog

SCF’s Relationship-Based Approach to Substance Use Disorders

Video

LaZell Hammons on Integrated Care Teams

White Paper

Learn more about SCF’s Medical Services history, transformation, and results.

Webinar

From Theory to Practice: Integrated Care Teams in Action

Webinar

Behavioral Health Integration: Stepping Stones, Lessons Learned, and Implementation