Southcentral Foundation’s Nuka System of Care has an intentional work design that encourages collaboration and passion for the vision and mission. The organizational structure and environment are workforce development focused. SCF is positioned as a learning organization, which encourages employees to have a willingness to continually change and innovate. SCF uses multiple methods to foster a culture of open communication, high performance, and engagement.
Core workforce competencies provide structure and alignment throughout recruiting, onboarding, and performance management. These competencies emphasize and reinforce the mission: customer care and relationships, communications and teamwork, improvement and innovation, and skills and abilities.
To ensure new employees get a solid foundation of the organization’s philosophy and culture, all new hires complete a comprehensive 3.5-day new hire orientation before joining their teams. They also complete Core Concepts, an intensive three-day training that emphasizes the value of story and relationships within the health care environment. SCF has also developed many program-specific onboarding programs, such as Case Management Support Training Program and the award-winning Administrative Support Training Program.