Southcentral Foundation has created a virtual Core Concepts opportunity!

Introduction to Core Concepts is a two-day virtual introductory training that makes use of principles from SCF’s internal Core Concepts training to teach communication and relationship-building skills. The lessons in Introduction to Core Concepts are derived from Alaska Native values of sharing story and listening to others share theirs, and have helped bring SCF’s system of relationship-based care to national and international recognition for high quality health care. In this training, you will recognize the importance of relationships and personal connection within SCF’s Nuka System of Care, demonstrate how to share and respond to story, and create an environment for improved communication and relationships through shared vision.

This training focuses on building relationships and practicing communication tools in small groups. It is important for attendees to plan on sharing video during the training and to participate in the full two days.

Learning Objectives:

Recognize the importance of relationships and personal connection within the Nuka System of Care

  • Reflect on the power of empathy and compassion
  • Describe the importance of story

Demonstrate how to share and respond to story

  • Articulate one’s story from the heart
  • Offer responses that promote healing
  • Identify responses that can harm

Create an environment for improved communication and relationships through shared vision

  • Define creative tension and how to resolve it
  • Visualize and share personal and professional aspirations


8 – 8:05 a.m. Zoom Instructions
8:05 – 9:20 a.m. Welcome and Introduction
9:20 – 9:30 a.m. Break
9:30- 10:45 a.m. Context and Purpose
10:45 – 11 a.m. Break
11 a.m. – Noon Sharing Story and Responding
Noon – 1 p.m. Lunch Break
1 – 1:15 p.m. Wellness Activity
1:15 – 1:45 p.m. Model Story
1:45 – 2 p.m. Break
2 – 2:45 p.m. Practice Responding to Story
 2:45 – 3 p.m. Tying it all together
8 – 8:15 a.m. Welcome
8:15 – 8:45 a.m. Model Story
8:45 – 9 a.m. Break
9 – 9:15 a.m. Preparation for Sharing One’s Story
9:15 a.m. – Noon Sharing Stories
Noon – 1 p.m. Lunch Break
1 – 1:15 p.m. Wellness Activity
1:15 – 1:45 p.m. Personal Vision and Creative Tension
1:45 – 2:30 p.m. Tying It All Together

March 24-25, 2022

Registration $999
$799 for groups of 5 or more

contact  or
907-729-6852 to schedule a group

This is hosted as part of our Virtual Nuka Winter Conference lineup!

Visit the conference page for updates and registration

Cancellations received by email 7 days prior to the event will receive a full refund. Any cancellations received after that can be transferred to another employee at your organization. To cancel your registration, please email

Core Concepts

Anchorage, Alaska

There are currently no on-site trainings scheduled.

Core Concepts is a three-day, interactive workshop with small learning circles, where participants develop and practice skills and tools for building and maintaining effective relationships.

The workshop, facilitated by SCF President/CEO, is fundamental to improving customer satisfaction, encouraging teamwork and supporting shared decision-making. It is attended by all employees and provides best practices for listening and responding to story, which is heavily tied to Alaska Native and American Indian culture. Core Concepts will help you develop and practice skills for building and maintaining effective relationships, which are critically important in health care and many other fields.

Reasons to Attend

Based on an SCF study that looked at customer-owner (SCF’s term for patient) quality of care, customer-owners who report having a strong relationship with their primary care provider are more likely to report having a strong health rating. Core Concepts helps providers and other care workers build these strong relationships with customer-owners.

Core Concepts also encourages SCF employees to engage fully with their jobs and the people they work with. Based on a 2015 SCF organizational employee satisfaction survey, employees who felt supervisors used Core Concepts tools indicated a higher satisfaction rating with the supervisor. Additionally, based on a 2016 SCF employee engagement survey, 61 percent of employees said Core Concepts improved relationships with their coworkers.


  • Articulate your story from the heart and understand the power of empathy and compassion for yourself and others
  • Align your personal and professional aspirations and create shared vision
  • Recognize how relational styles and experiences contribute to how you impact others
  • Identify methods for good dialogue and productive conversations


Core Concepts was “embarking on an in-depth emotional exploration, sharing my own story, and absorbing others’ as a vehicle to ingrain Nuka’s core concepts”.

– George Bugarinovic

“What has touched me in a very personal way is the power of narrative; it’s actually something I’ve thought about and that I’ve taught about, but never in the way that I experienced in Core Concepts. I personally had the experience of sharing my story and it will be something that I can bring home and share with my patients and my students in a way that I couldn’t have before.”

– Russell S. Phillips, Director of the Harvard Center for Primary Care

“The Core Concepts idea is still fresh for me and certainly, it will take some time to get fully involved; but I must admit SCF Core Concepts works. It connects people and builds relationships and I can still feel a close connection with my learning circle of friends at the Southcentral Foundation.”

– Harold D. Goings, Jr. II M.A.M, Talent Management Officer

“Storytelling is a very powerful tool that touches the heart. It has touched my heart. It gladdens my heart that all of you in leadership and governance are prepared to share, to make your life an open book; how you’ve had healing through building relationships in your system of care.”

– Chee Yam Cheng, Previous CEO, National Healthcare Group, Singapore

Survey Feedback

An SCF-led, post-training survey was conducted after the 2015 pre-conference Core Concepts workshop with about 60 responses, which was approximately a 94 percent response rate. Following are some of the comments and data from the survey:

“Ability to speak to people at every level, ability to make this comfortable and trust each other and inspired hope for change…Will be the change I want to see.”

“Just fabulous. One of my best to life experiences. And I tend to be an opposer so I really mean that!”

“Profound experience. Sublime facility. Truly nurturing of our humanness. Your vision is beautiful! I wish this were a part of every helping profession (or any professional) education!”

“[Core Concepts] helps me appreciate people – their personalities and the reminder that everyone has a story,” a participant explained. “It helps me treat others with kindness and understanding. Everyone is fighting a battle at some point.”

99percent indicated they understood how Core Concepts assists them with relating to the people they serve.

97 percent indicated they will use the information at Core Concepts to improve their agency.

20 percent increase in reported understanding of how his/her past experience and/or relational style affects his/her approach with others.

25 percent increase in reported understanding of the importance of supporting the development of relationship building skills to improve health care.

Core Concepts Consulting

After attending Core Concepts at SCF, several organizations decided to incorporate the workshop into their workforce development. If this is something you or your organization are interested in doing, please contact us.

Additional Resources


Information on how traditional values help guide SCF’s Core Concepts


Article describing the process of creating and implementing Core Concepts training at SCF