Registration $999
$799 for groups of 5 or more
contact SCFNukaEvent@scf.cc or
907-729-6852 to schedule a group
Cancellation policy: Cancellations received by email by June 7, 2021 will receive a full refund. Any cancellations received after June 7, 2021 can be transferred to another employee at your organization. To cancel your registration, please email SCFNukaEvent@scf.cc.
Core Concepts is a three-day, interactive workshop with small learning circles, where participants develop and practice skills and tools for building and maintaining effective relationships.
The workshop, facilitated by SCF President/CEO, is fundamental to improving customer satisfaction, encouraging teamwork and supporting shared decision-making. It is attended by all employees and provides best practices for listening and responding to story, which is heavily tied to Alaska Native and American Indian culture. Core Concepts will help you develop and practice skills for building and maintaining effective relationships, which are critically important in health care and many other fields.
Based on an SCF study that looked at customer-owner (SCF’s term for patient) quality of care, customer-owners who report having a strong relationship with their primary care provider are more likely to report having a strong health rating. Core Concepts helps providers and other care workers build these strong relationships with customer-owners.
Core Concepts also encourages SCF employees to engage fully with their jobs and the people they work with. Based on a 2015 SCF organizational employee satisfaction survey, employees who felt supervisors used Core Concepts tools indicated a higher satisfaction rating with the supervisor. Additionally, based on a 2016 SCF employee engagement survey, 61 percent of employees said Core Concepts improved relationships with their coworkers.
Core Concepts was “embarking on an in-depth emotional exploration, sharing my own story, and absorbing others’ as a vehicle to ingrain Nuka’s core concepts”.
– George Bugarinovic
“What has touched me in a very personal way is the power of narrative; it’s actually something I’ve thought about and that I’ve taught about, but never in the way that I experienced in Core Concepts. I personally had the experience of sharing my story and it will be something that I can bring home and share with my patients and my students in a way that I couldn’t have before.”
– Russell S. Phillips, Director of the Harvard Center for Primary Care
“The Core Concepts idea is still fresh for me and certainly, it will take some time to get fully involved; but I must admit SCF Core Concepts works. It connects people and builds relationships and I can still feel a close connection with my learning circle of friends at the Southcentral Foundation.”– Harold D. Goings, Jr. II M.A.M, Talent Management Officer
“Storytelling is a very powerful tool that touches the heart. It has touched my heart. It gladdens my heart that all of you in leadership and governance are prepared to share, to make your life an open book; how you’ve had healing through building relationships in your system of care.”– Chee Yam Cheng, Previous CEO, National Healthcare Group, Singapore
An SCF-led, post-training survey was conducted after the 2015 pre-conference Core Concepts workshop with about 60 responses, which was approximately a 94 percent response rate. Following are some of the comments and data from the survey:
“Ability to speak to people at every level, ability to make this comfortable and trust each other and inspired hope for change…Will be the change I want to see.”
“Just fabulous. One of my best to life experiences. And I tend to be an opposer so I really mean that!”
“Profound experience. Sublime facility. Truly nurturing of our humanness. Your vision is beautiful! I wish this were a part of every helping profession (or any professional) education!”
“[Core Concepts] helps me appreciate people – their personalities and the reminder that everyone has a story,” a participant explained. “It helps me treat others with kindness and understanding. Everyone is fighting a battle at some point.”
99percent indicated they understood how Core Concepts assists them with relating to the people they serve.
97 percent indicated they will use the information at Core Concepts to improve their agency.
20 percent increase in reported understanding of how his/her past experience and/or relational style affects his/her approach with others.
25 percent increase in reported understanding of the importance of supporting the development of relationship building skills to improve health care.
After attending Core Concepts at SCF, several organizations decided to incorporate the workshop into their workforce development. If this is something you or your organization are interested in doing, please contact us.
