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Coaching and Mentoring Program Overview

Coaching and Mentoring Program Overview

The Learning Institute is pleased to offer the opportunity to participate in Southcentral Foundation’s Coaching and Mentoring Program. This program allows attendees to participate in the same coaching experience that SCF offers internally to its employees.

Quality Management Training Overview

Quality Management Training Overview

The Learning Institute is providing the opportunity to participate in one of Southcentral Foundation’s Quality Management Trainings, held at SCF’s campus in Anchorage. In the training, you will learn SCF’s quality management practices alongside our employees.

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Community Engagement: A Key Component of Quality Health Care

Community Engagement - Key Component of Quality Health Care

Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong, long-term relationships with customer-owners.

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SCF’s Relationship-Based Approach to Substance Use Disorders

Relationship-Based Approach to Substance Abuse

Opioid addiction has become a major public health crisis in many parts of the United States, and people are increasingly looking to health care organizations for answers. Southcentral Foundation (SCF) has implemented a comprehensive approach to handling opioids and opioid addiction based on SCF’s system of relationship-based care and integrated behavioral health.

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The Impact of Relationship-Based Care

Impact of Relationship-Based Care

SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider perceive that their relationship with that provider is important to improving their health, to evaluate the quality of that relationship, and to measure the impact of customer-owner and provider factors on the quality of the relationship and on health outcomes.

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The 5 Most Adopted Ideas From SCF’s Nuka System of Care

5 Most Adopted Ideas From SCF's Nuka System of Care

Earlier this year, the SCF Learning Institute surveyed organizations that have learned from SCF to see what changes they had made based on what they learned. People from 44 organizations responded to the survey. Following are the 5 ideas from SCF’s Nuka System of Care that other organizations have adopted the most.

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Southcentral Foundation Receives 2017 Malcolm Baldrige National Quality Award

Southcentral Foundation has been awarded the 2017 Malcolm Baldrige National Quality Award! This award is the highest presidential honor for performance excellence in the United States. SCF is the only health care organization to receive the award twice, having also won in 2011.

Lessons from the Nuka Health Care Innovations Conference

Southcentral Foundation recently hosted the Nuka Health Care Innovations Conference in Portland, OR. This was the first Nuka conference held outside of Alaska, and we want to thank everyone who attended.

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Core Concepts: 3 Communication Tools to Improve Quality of Care

Good communication is key in a wide variety of fields, but none more so than health care. Care workers need to be able to communicate with customers and with each other, and sometimes these conversations can be difficult, particularly the ones with customers.

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Nuka Learning Sessions in the UK

Interest in SCF’s Nuka System of Care remains high throughout the world. Southcentral Foundation recently visited the United Kingdom to present a series of learning sessions about Nuka.