Hospital Transformation

How does SCF work together with the Native Community to achieve physical, mental, emotional and spiritual wellness?

Customer-Owner Relationships

When a customer-owner establishes a trusting, accountable and long-term relationship with a health care provider team, it will generally lead to more positive health outcomes. Healthy relationships are at the core of SCF’s Nuka System of Care. When a relationship is established, providers are in a better position to understand symptoms, answer questions, have meaningful conversations about risks and benefits associated with treatment options and work with customers to make better health decisions. However, building a relationship is not easy and like all good things, it takes time.

Customer-Owner Interaction

If you have ever visited or received services at SCF you’ve probably seen or heard the term “customer-owner.” SCF uses this term to describe the 65,000 Alaska Native and American Indian people who own and receive services with SCF’s Nuka System of Care.

Integrated Care

Southcentral Foundation’s Nuka System of Care is the name given to SCF’s whole health care system created, managed and owned by Alaska Native people to achieve physical, mental, emotional and spiritual wellness. Nuka is an Alaska Native word used for strong, giant structures and living things.

Katherine Gottlieb

Thank you for your interest in Southcentral Foundation’s Nuka System of care. Alaska Native people took ownership of our health care from the federal government and transformed the system to meet the needs and reflect the values of the Alaska Native Community. We are now a customer-owned, relationship-based system.