Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong, long-term relationships with customer-owners.
Opioid addiction has become a major public health crisis in many parts of the United States, and people are increasingly looking to health care organizations for answers. Southcentral Foundation (SCF) has implemented a comprehensive approach to handling opioids and opioid addiction based on SCF’s system of relationship-based care and integrated behavioral health.
SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider perceive that their relationship with that provider is important to improving their health, to evaluate the quality of that relationship, and to measure the impact of customer-owner and provider factors on the quality of the relationship and on health outcomes.
Earlier this year, the SCF Learning Institute surveyed organizations that have learned from SCF to see what changes they had made based on what they learned. People from 44 organizations responded to the survey. Following are the 5 ideas from SCF’s Nuka System of Care that other organizations have adopted the most.
Southcentral Foundation has been awarded the 2017 Malcolm Baldrige National Quality Award! This award is the highest presidential honor for performance excellence in the United States. SCF is the only health care organization to receive the award twice, having also won in 2011.
Southcentral Foundation recently hosted the Nuka Health Care Innovations Conference in Portland, OR. This was the first Nuka conference held outside of Alaska, and we want to thank everyone who attended.
Good communication is key in a wide variety of fields, but none more so than health care. Care workers need to be able to communicate with customers and with each other, and sometimes these conversations can be difficult, particularly the ones with customers.
Interest in SCF’s Nuka System of Care remains high throughout the world. Southcentral Foundation recently visited the United Kingdom to present a series of learning sessions about Nuka.
Compassion fatigue is one of the biggest causes of burnout for individuals in the helping and healing professions. Those at risk can learn to identify the causes and symptoms, and develop a set of tools to avoid burnout.
The Nuka Health Care Innovations Conference is fast approaching! The conference will be held on October 23rd-24th at the Portland Art Museum in Portland, OR.