Learn about Lucy Rogers and her time at Southcentral Foundation’s Learning Institute in the American Evaluation Association’s (AEA) Graduate Education Diversity Internship (GEDI) program!

After a year-long collection and evaluation of customer-owner feedback, Southcentral Foundatino’s Customer Experience Committee noticed improvement could be made based on the responses to the question of whether customer-owners feel their culture is respected. Learn how this process works and the changes it has brought about.