Learn about Lucy Rogers and her time at Southcentral Foundation’s Learning Institute in the American Evaluation Association’s (AEA) Graduate Education Diversity Internship (GEDI) program!
After a year-long collection and evaluation of customer-owner feedback, Southcentral Foundatino’s Customer Experience Committee noticed improvement could be made based on the responses to the question of whether customer-owners feel their culture is respected. Learn how this process works and the changes it has brought about.
Southcentral Foundation values customer-owner feedback and uses listening posts to collect information for improvement of all services. These listening posts take many forms and are a key feature in the success of SCF and its Nuka System of Care.