best practices system transformation supporting operations and innovation

Before, during, and after the transformation, SCF listened to the Alaska Native community and collected their feedback about what they wanted from the health care system, and that feedback formed, and continues to form, the core of all change implemented at SCF.

Motivational Interviewing Training Overview

Motivational Interviewing is an evidence-based counseling approach that uses directive, customer-centered interaction to promote behavioral change by helping customers explore and resolve ambivalence.

Coaching and Mentoring Program Overview

The Learning Institute is pleased to offer the opportunity to participate in Southcentral Foundation’s Coaching and Mentoring Program. This program allows attendees to participate in the same coaching experience that SCF offers internally to its employees.

Quality Management Training Overview

The Learning Institute is providing the opportunity to participate in one of Southcentral Foundation’s Quality Management Trainings, held at SCF’s campus in Anchorage. In the training, you will learn SCF’s quality management practices alongside our employees.

Community Engagement - Key Component of Quality Health Care

Engaging customers is critically important in health care. SCF works to engage individuals and families through our relationship-based Nuka System of Care, with providers forming strong, long-term relationships with customer-owners.

Relationship-Based Approach to Substance Abuse

Opioid addiction has become a major public health crisis in many parts of the United States, and people are increasingly looking to health care organizations for answers. Southcentral Foundation (SCF) has implemented a comprehensive approach to handling opioids and opioid addiction based on SCF’s system of relationship-based care and integrated behavioral health.

Impact of Relationship-Based Care

SCF undertook a major study on relationship-based care. The purpose of this study was to investigate whether customer-owners who are empanelled (chose to be assigned) to a primary care provider perceive that their relationship with that provider is important to improving their health, to evaluate the quality of that relationship, and to measure the impact of customer-owner and provider factors on the quality of the relationship and on health outcomes.

5 Most Adopted Ideas From SCF's Nuka System of Care

Earlier this year, the SCF Learning Institute surveyed organizations that have learned from SCF to see what changes they had made based on what they learned. People from 44 organizations responded to the survey. Following are the 5 ideas from SCF’s Nuka System of Care that other organizations have adopted the most.

Southcentral Foundation has been awarded the 2017 Malcolm Baldrige National Quality Award! This award is the highest presidential honor for performance excellence in the United States. SCF is the only health care organization to receive the award twice, having also won in 2011.

Southcentral Foundation recently hosted the Nuka Health Care Innovations Conference in Portland, OR. This was the first Nuka conference held outside of Alaska, and we want to thank everyone who attended.