Hiring is critically important for health care organizations. Recruiting the right people can go a long way toward ensuring the success of health care services and programs. However, recruiting can be difficult for health care organizations, and Southcentral Foundation has certainly faced challenges in this area.

Within the integrated care teams, case managers at Southcentral Foundation have multiple roles and practice standards. Learn how they ensure continuity of care and build relationships with customer-owners, which helps them support positive behavioral change, encourage self-care and benefit the overall wellness of customer-owners.