Performance Evaluations Supporting Workforce Development
Part of SCF’s strategic planning cycle is the evaluation phase. This takes place after environmental assessment, strategic plan validation, and annual planning (see here for more information on SCF’s strategic planning cycle). Part of the evaluation phase is employee evaluation, in which each employee’s performance over the past year is evaluated by their supervisor/manager according to four core competencies, all of which were developed to support SCF’s mission, vision, and corporate goals.
SCF’s four workforce competencies are:
- Customer Care and Relationships. Here, employees are evaluated on how well they creates, develop, and nurture culturally appropriate interactions and connections with each other, customer-owners, and the community.
- Communications and Teamwork. For this competency, employees are evaluated according to how well they share and receive information, opinions, concerns, and feedback in a supportive manner. Also, how well they work collaboratively by building bridges and creating rapport with team members within departments and across the organization.
- Improvement and Innovation. Here, employees are evaluated according to how well they:
- Make meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.
- Understand how duties and activities contribute to the corporate goals and objectives.
- Demonstrate active participation and support of the department/program.
- Skills, Abilities, and Professional Development. For this competency, employees are evaluated according to how well they seek out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future. Also, how well they take responsibility for all work activities and personal actions by following through on commitments.
SCF supports employees in performing well in these competencies in a variety of ways. For example, SCF’s Core Concepts training teaches employees the communication and relationship-building skills to provide good customer care and work effectively in teams. It also teaches employees how to understand their relational styles and other aspects of their approach to workplace and personal interactions, which supports them in feeling comfortable to make improvements.
For more information on how SCF evaluates its employees, or any other aspect of SCF’s Nuka System of Care, feel free to contact the SCF Learning Institute.
