Due to the outbreak of the novel coronavirus disease (COVID-19), health systems around the world are greatly impacted, with the traditional ways of providing health care services not adequate to address the crisis. Health care systems are having to rapidly rethink how services are delivered in this new environment. Southcentral Foundation’s Nuka System of Care has been a model for other health care systems, and many are curious to learn SCF’s approach to managing the outbreak of COVID-19. In Virtual Nuka Week, participants discovered SCF’s customer-driven, relationship-based approach and the methods that have prepared it to address the challenges brought by COVID-19.
Sessions laid groundwork in SCF’s customer-owned, relationship-based Nuka System of Care and share lessons learned and best practices during these rapidly changing and challenging times. Topics covered included leadership, clinical operations, workforce development, change management, business operations, community engagement, and behavioral health and pain management. A virtual tour of SCF’s Anchorage Native Primary Care Center also provided an opportunity for participants to “join us” in Alaska!
Live, interactive sessions were repeated to ensure participants in many time zones had an opportunity to meet SCF’s subject matter experts, ask questions, and network with other participants in a discussion forum. Sessions were recorded and made available for registrants.