Virtual Nuka Conference

For more than ten years, Southcentral Foundation has hosted hundreds of health care executives, directors, direct-care providers, and more to a Nuka System of Care Conference on our campus in Anchorage, Alaska. Now you can join us online for not only the Virtual Nuka Conference, but also several other opportunities!

Southcentral Foundation’s summer line-up of events included:

A three-day Virtual Nuka Conference (June 14-16) featuring live plenaries and 90-minute sessions with SCF subject matter experts on a variety of topics.
A two-day Introduction to Core Concepts (June 17-18) on communication and relationship-building skills.
An Integrated Care Team Webinar (June 21-24) that runs over four half-day sessions on improving team efficiency, satisfaction, and the customer experience.

Thank you to all participants of the Virtual Nuka Conference and the additional Summer events!

General Conference Agenda

DAY 1, June 14

8-9am AKDT (UTC -8) 9-10am Pacific (PDT) 10-11am Mountain (MDT) 11am-Noon Central (CDT) Noon-1pm Eastern (EDT) 1-2pm Brasilia (UTC -3) 2-3am +1 Australian Eastern (UTC +10) 4-5am +1 New Zealand (UTC +12)	Tech Test Session [Optional] Opportunity for participants to test their audio/video beforehand
9-10:30am AKDT (UTC -8) 10-11:30am Pacific (PDT) 11am-12:30pm Mountain (MDT) Noon-1:30pm Central (CDT) 1-2:30pm Eastern (EDT) 2-3:30pm Brasilia (UTC -3) 3-4:30am +1 Australian Eastern (UTC +10) 5-6:30am +1 New Zealand (UTC +12)	Opening and Nuka System of Care Overview April Kyle Learning Objectives: Understand how Alaska Native people took ownership of their health care Learn Southcentral Foundation’s organizational history Review lessons learned in SCF’s story of transformation Relate the importance of traditional cultural values as part of a successful health care model
30-minute break
11am-12:30pm AKDT (UTC -8) Noon-1:30pm Pacific (PDT) 1-2:30pm Mountain (MDT) 2-3:30pm Central (CDT) 3-4:30pm Eastern (EDT) 4-5:30pm Brasilia (UTC -3) 5-6:30am +1 Australian Eastern (UTC +10) 7-8:30am +1 New Zealand (UTC +12)	Powerful Primary Care Approach April Kyle, Doug Eby Learning Objectives: Describe different workflow models and their impact on care delivery Illustrate different integrated care team roles and their contributions Review health and performance indicators for integrated care teams	Creating a Culture of Improvement Darci Nevzuroff, Monica Lee Learning Objectives: Define improvement culture Describe the organizational structure for improvement as part of the Nuka System of Care Determine ways that accessing the voice of the customer helps in the improvement cycle
30-minute break
1-2:30pm AKDT (UTC -8) 2-3:30pm Pacific (PDT) 3-4:30pm Mountain (MDT) 4-5:30pm Central (CDT) 5-6:30pm Eastern (EDT) 6-7:30pm Brasilia (UTC -3) 7-8:30am +1 Australian Eastern (UTC +10) 9-10:30am +1 New Zealand (UTC +12)	Workforce Development and Human Resources Best Practices Karen McIntire, Kristi Brenock-Leduc, Barb Sappah Learning Objectives: Examine SCF’s learning and development philosophy Summarize how workforce competencies drive performance management in alignment with SCF’s Nuka System of Care Describe the Nuka System of Care’s method for performance management	Introduction to Behavioral Health Care Integration Sara Switzer, Amanda Kookesh, Jackie Ballou Learning Objectives: Define behavioral health integration Explore existing models of integration Describe behavioral health integration at SCF and where it is implemented in our system Explain brief intervention Explore the common clinical issues addressed, and the standard screening tools used

DAY 2, June 15

9-10:30am AKDT (UTC -8) 10-11:30am Pacific (PDT) 11am-12:30pm Mountain (MDT) Noon-1:30pm Central (CDT) 1-2:30pm Eastern (EDT) 2-3:30pm Brasilia (UTC -3) 3-4:30am +1 Australian Eastern (UTC +10) 5-6:30am +1 New Zealand (UTC +12)	LIVE Tour of SCF’s Anchorage Native Primary Care Center Doug Eby Learning Objectives: Describe how the Nuka System of Care’s philosophy is infused in outstanding facility design Define how the beautiful facilities contribute to Alaska Native pride, honor, dignity, and self-confidence Relate facility design to effective clinical interactions
30-minute break
11-12:30pm AKDT (UTC -8) Noon-1:30pm Pacific (PDT) 1-2:30pm Mountain (MDT) 2-3:30pm Central (CDT) 3-4:30pm Eastern (EDT) 4-5:30pm Brasilia (UTC -3) 5-6:30am +1 Australian Eastern (UTC +10) 7-8:30am +1 New Zealand (UTC +12)	Rural Health Care and Telemedicine Best Practices Abby DeBonis, Michelle Baker, Donna Galbreath Learning Objectives: Explore SCF’s strategy in delivering care to customer-owners in rural communities Examine the role of SCF’s rural community health care program Summarize how SCF uses innovative methods, such as tele-pharmacy and tele-behavioral health, in providing real-time care in remote areas	Advanced Behavioral Health Care Implementation and Applications Melissa Merrick, Troy Wolcoff, Roger Fox Learning Objectives: Review of behavioral health integration (BHI) clinical work Explore Behavioral Health Consultants (BHCs) clinical assessment tools Provide overview of hiring, training, and leadership of BHCs Discuss financial structure of BHI services Describe expansion of BHI services, including integrated psychiatry Describe expanding BHI services to non-primary care settings
30-minute break
1-2:30pm AKDT (UTC -8) 2-3:30pm Pacific (PDT) 3-4:30pm Mountain (MDT) 4-5:30pm Central (CDT) 5-6:30pm Eastern (EDT) 6-7:30pm Brasilia (UTC -3) 7-8:30am +1 Australian Eastern (UTC +10) 9-10:30am +1 New Zealand (UTC +12)	Effective Data Management for Improvement Steve Tierney, David Fenn, Mike Hirst Learning Objectives: Examine SCF’s journey toward data management Describe the Nuka System of Care approach and deployment of data management Explore SCF’s Data Mall Review SCF’s clinical and operational data pantries for end user workforce support	Identifying and Addressing Trauma and its Impacts on Health Through Cultural Strategies Lu-Anne Haukaas, Marcel Bergeron Learning Objectives: Identify how services aimed at addressing root causes helps heal trauma and leads to improved health outcomes Explore how learning circles help participants connect with topics such as anger, recovery, responding, disappointment, shame, and relational style Explore the impact of implementing the use of peer leaders and modeling rather than clinical hierarchy in addressing issues of trauma Identify how emphasis on culture and spirituality and building on the strengths of the Native community can help those impacted by trauma

DAY 3, June 16

9-10:30am AKDT (UTC -8) 10-11:30am Pacific (PDT) 11am-12:30pm Mountain (MDT) Noon-1:30pm Central (CDT) 1-2:30pm Eastern (EDT) 2-3:30pm Brasilia (UTC -3) 3-4:30am +1 Australian Eastern (UTC +10) 5-6:30am +1 New Zealand (UTC +12)	SCF Strong: Supporting Workforce Well-Being and Building Resiliency Before, During, and After COVID-19 Karen McIntire, Olivia Lorenzo, Kristi Brenock-Leduc Learning Objectives: Understand the relationship-based approach to organizational development at SCF Discuss the impact of change caused by COVID-19 on the workforce Identify the elements and best practices used to foster workforce well-being at SCF Describe strategies used to build resiliency in the workforce	Nuka Strategic Planning Process Sherrilyn Westdahl, Dana Sundet Learning Objectives: Explore the Nuka System of Care approach to strategic planning Explain the specific planning steps and tools applied Review how planning aligns with other processes
30-minute break
11-12:30pm AKDT (UTC -8) Noon-1:30pm Pacific (PDT) 1-2:30pm Mountain (MDT) 2-3:30pm Central (CDT) 3-4:30pm Eastern (EDT) 4-5:30pm Brasilia (UTC -3) 5-6:30am +1 Australian Eastern (UTC +10) 7-8:30am +1 New Zealand (UTC +12)	Integrated Care Team Optimization Rona Johnson, Steve Tierney Learning Objectives: Describe SCF’s process for optimizing integrated primary care teams Analyze the ways in which SCF offers organizational support to help integrated care teams work better with customers Identify the positive results SCF has achieved through its use of integrated care teams	Managing Change and Innovation Karen McIntire, Michelle Tierney Learning Objectives: Learn about the tools and systems SCF uses to facilitate change Review change management principles Learn how to support staff during times of change
30-minute break
1-2:30pm AKDT (UTC -8) 2-3:30pm Pacific (PDT) 3-4:30pm Mountain (MDT) 4-5:30pm Central (CDT) 5-6:30pm Eastern (EDT) 6-7:30pm Brasilia (UTC -3) 7-8:30am +1 Australian Eastern (UTC +10) 9-10:30am +1 New Zealand (UTC +12)	Closing Sharing Circle

ADDITIONAL SUMMER EVENTS

Introduction to Core Concepts

June 17-18, 2021

Introduction to Core Concepts is a two-day virtual introductory training that makes use of principles from SCF’s internal Core Concepts training to teach communication and relationship-building skills. The lessons in Introduction to Core Concepts are derived from Alaska Native values of sharing story and listening to others share theirs, and have helped bring SCF’s system of relationship-based care to national and international recognition for high quality health care. In this training, you will recognize the importance of relationships and personal connection within SCF’s Nuka System of Care, demonstrate how to share and respond to story, and create an environment for improved communication and relationships through shared vision.

This training focuses on building relationships and practicing communication tools in small groups. It is important for attendees to plan on sharing video during the training and to participate in the full two days.

Add Introduction to Core Concepts

contact SCFNukaEvent@scf.cc or
907-729-6852 to schedule a group

Introduction to Core Concepts Agenda

DAY ONE, June 17

8 – 8:30 a.m.	Welcome and Introduction
8:30 – 9:15 a.m.	Overview of Training and Process
9:15 – 9:30 a.m.	Break
9:30 – 10:30 a.m.	Purpose and Context
10:30 – 10:45 a.m.	Break
10:45 – 11:45 a.m.	Sharing Story and Responding
11:45 a.m. – 12:45 p.m.	Lunch Break
12:45 – 1 p.m.	Wellness Activity
1 – 1:30 p.m.	Model Story
1:30 – 1:45 p.m.	Break
1:45 – 2:30 p.m.	Practice Responding to Story
2:30 – 2:45 p.m.	Tying it all together

DAY TWO, June 18

8 – 8:30 a.m.	Welcome
8:30 – 9 a.m.	Model Story
9 – 9:15 a.m.	Break
9:15 – 9:30 a.m.	Preparation for Sharing One’s Story
9:30 a.m. – Noon	Sharing Stories
Noon – 1 p.m.	Lunch Break
1 – 1:15 p.m.	Wellness Activity
1:15 – 1:45 p.m.	Personal Vision and Creative Tension
1:45 – 2:30 p.m.	Tying It All Together

Integrated Care Team Webinar

June 21-24, 2021

In SCF’s Integrated Care Team Webinar you will explore the systems and protocols SCF has developed to create effective partnerships and integrate services; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions; and view a virtual tour of SCF’s clinical and team-based spaces. The webinar includes sessions covering integrated care teams, behavioral health integration, and operations.

Add ICT Webinar

contact SCFNukaEvent@scf.cc or
907-729-6852 to schedule a group

Integrated Care Team Webinar Agenda

DAY ONE, June 21

Time:	Topic:	Learning Objective/s: (You will be able to)	Min.
8 – 8:15 a.m. AKST	Welcome & Check-In – Check Zoom connections		15
8:15 – 9:15 a.m. AKT	Southcentral Foundation Nuka System of Care Overview	Define the governing principles of SCF and how they connect with the patient-centered integrated care teams. Understand the vision, mission, operational principles, and goals of SCF.	60
9:15 – 9:30 a.m. AKT	Break		15
9:30 – 10:30 a.m. AKT	Drive to Change	Examine current clinic flow and level of clinical discipline collaboration Evaluate the organizations strengths and opportunities for improvement	60
10:30 – 10:45 a.m. AKT	Break		15
10:45 – 11:45 a.m. AKT	Change Management	Discuss the impact of change on clinical practice management. Demonstrate aspects of communication needed to foster professional leadership. Explain the multiple levels of resistance and identify how it presents within the health care system.	60
11:45 – noon AKT	Check-out		15

DAY TWO, June 22

Optional Presenter	Topic:	Learning Objective/s: (You will be able to)	Min.
8 – 8:15 a.m. AKT	Check -in		15
8:15 – 9 a.m. AKT	History of the Integrated Care Team	Identify the primary disciplines collaborating within the core integrated care team. Understand how an integrated care team impacts its patients.	45
9 – 9:15 a.m. AKT	Break		15
9:15 – 10 a.m. AKT	Roles and responsibilities within SCF’s Nuka System of Care Part 1	Describe the basic elements and best practices used for patient-centered care within an integrated care team	45
10 – 10:30 a.m. AKT		ICT ACTIVITY (ICT Team Videos and Debriefs)	30
10:30 – 10:45 a.m. AKT	Break		15
10:45 – 11:30 a.m. AKT	Roles and responsibilities within SCF’s Nuka System of Care Part 2	Evaluate resource utilization within the integrated care team.	45
11:30 – 11:45 p.m. AKT	Check-out		15

DAY THREE, June 23

Optional Presenter	Topic:	Learning Objective/s: (You will be able to)	Min.
8 – 8:15 a.m. AKT	Check-in		15
8:15 – 9 a.m. AKT	History of Behavioral Health Integration at Southcentral Foundation Part 1	Describe the strategies used to integrate behavioral health services into the primary care setting. Identify solutions to integrate behavioral health into health care organizations.	45
9 – 9:15 a.m. AKT	Break		15
9:15 – 10 a.m. AKT	History of Behavioral Health Integration at Southcentral Foundation Part 2	Explore clinical areas addressed by behavioral health consultant support. Evaluate the impact to workflow by utilization of integrated support services.	45
10 – 10:15 a.m. AKT	Break		15
10:15 – 11 a.m. AKT	5Dynamcis Part 1	Review Energy Styles and Individual Assessment Maps	45
11 – 11:15 p.m. AKT	Break		15
11:15 – noon AKT	5Dynamcis Part 2	Personal Toolbox and Check-out	45
noon– 12:15 p.m. AKT	Check-out

DAY FOUR, June 24

Optional Presenter	Topic:	Learning Objective/s: The Learner will or will be able to;	Min.
8 – 8:15 a.m. AKT	Check-in		15
8:15 – 9:15 a.m. AKT	ICT Panel:	Q&A (optional breakout into Discipline specific zoom sessions)	60
9:15 – 9:30 a.m. AKT	Break		15
9:30 – 10:15 a.m. AKT	Operations and logistics	Recognize SCFs operational best practices supporting the Nuka System of Care. Identify how Data Services and Information Technology are utilized by executive leadership. Analyze examples of system-wide changes including facilities design, telehealth, teleworking.	45
10:15 – 10:30 a.m. AKT	Break		15
10:30 – 11:15 a.m. AKT	Implementation strategies and Next Steps	Recognize current opportunities for clinical discipline integration and collaboration. Describe strategies to implement the Nuka System of Care best practice recommendations.	45
11:15 – 11:35 p.m. AKT	Questions and Close Out	LI PowerPoint	20

YOU SHOULD CONSIDER ATTENDING IF YOU:

Are interested in learning new skills
Would like to network with other health care organizations

Are seeking proven solutions, best practices and tools to address challenging organizational issues in this rapidly changing industry
Would like to see a vision for the future of health care

PARTICIPANTS HAVE INCLUDED:

Executive Leadership
Directors
Managers
Direct Clients / Patient Services

Specialists
Board Members / Owners
Coordinators
Consultants

Analysts / Associates
Administrative Support
Interns / Fellows
Instructors / Educators