Day one we will explore SCF’s foundational health care quality approach to improvement, and how our Baldrige journey, and other models have informed our Nuka System of Care. Understanding the impact of change on individuals, teams and organizations is essential to supporting employees during times of transformation. We will become agents of change, and learn to navigate change as part of our organization’s culture of improvement.
Day two we will identify our relational styles and learn several communication techniques for facilitation change discussions and managing conflict. We will navigate team dynamics and their impacts on moving projects forward, and utilize SCF’s project team charter as a method and a tool for establishing roles, managing scope and defining outcomes.
ssessment of Gaps/Possibilities
Day three we will look at how SCF transforms data into information as part of the improvement process. We will compare current state to future state and identify the gaps/possibilities located between the two. We will practice defining measures and initiate an improvement cycle with measurable outcomes.
eveloping and Implementing an Action Plan
Day four we will examine our quality improvement tool box, discuss the uses of various tools and when each tool is most effective. You will have an opportunity to practice utilizing the tools with a current or future project. On day four we will begin our group case study project, and you will spend time working on a real improvement project and meeting with department/division level leadership at SCF.
ntegrating Solutions and Evaluating Results
Day 5 will conclude the case study projects and each group will present their findings to the class. You will also have an opportunity to work individually on a project for your organization utilizing the READI model, and receive coaching from an SCF improvement advisor.