VIRTUAL NUKA WEEK

Thanks so much to all who joined us for Virtual Nuka Week!

Connect – Share – Continue the Journey

Due to the outbreak of the novel coronavirus disease (COVID-19), health systems around the world are greatly impacted, with the traditional ways of providing health care services not adequate to address the crisis. Health care systems are having to rapidly rethink how services are delivered in this new environment. Southcentral Foundation’s Nuka System of Care has been a model for other health care systems, and many are curious to learn SCF’s approach to managing the outbreak of COVID-19. In Virtual Nuka Week, participants discovered SCF’s customer-driven, relationship-based approach and the methods that have prepared it to address the challenges brought by COVID-19.

Sessions laid groundwork in SCF’s customer-owned, relationship-based Nuka System of Care and share lessons learned and best practices during these rapidly changing and challenging times. Topics covered included leadership, clinical operations, workforce development, change management, business operations, community engagement, and behavioral health and pain management. A virtual tour of SCF’s Anchorage Native Primary Care Center also provided an opportunity for participants to “join us” in Alaska!

Live, interactive sessions were repeated to ensure participants in many time zones had an opportunity to meet SCF’s subject matter experts, ask questions, and network with other participants in a discussion forum. Sessions were recorded and made available for registrants.

Agenda

MONDAY July 27, 2020
LIVE

Opening Keynote

8:30-10am AKT

Nuka System of Care

Katherine Gottlieb, President/CEO, Southcentral Foundation

SCF’s Nuka System of Care has served as a model for other health care organizations seeking to undergo whole system transformation. In this session, learn about SCF’s customer-driven, relationship-based Nuka System of Care and how it has prepared it to address the challenges brought by COVID-19.

Objectives

  • Understand how Alaska Native people took ownership of their healthcare.
  • Learn Southcentral Foundation’s Organization history.
  • Review lessons learned in SCF’s story of transformation.
  •  Relate the importance of traditional cultural values as part of a successful healthcare model.
LIVE

Interactive Tour

10:30-Noon AKT

SCF Virtual Campus Tour

Take a tour of Southcentral Foundation, including SCF’s Anchorage Native Primary Care Center. Discover how workspaces are designed to put relationships first and remove barriers that could interrupt networking and connections with customer-owners and families.

LIVE

(Repeat)

Opening Keynote

1:30-3pm AKT

Nuka System of Care

Katherine Gottlieb, President/CEO, Southcentral Foundation

SCF’s Nuka System of Care has served as a model for other health care organizations seeking to undergo whole system transformation. In this session, learn about SCF’s customer-driven, relationship-based Nuka System of Care and how it has prepared it to address the challenges brought by COVID-19.

Objectives

  • Understand how Alaska Native people took ownership of their healthcare.
  • Learn Southcentral Foundation’s Organization history.
  • Review lessons learned in SCF’s story of transformation.
  •  Relate the importance of traditional cultural values as part of a successful healthcare model.
LIVE

Interactive Tour

3:30-5pm AKT

SCF Virtual Campus Tour

Take a tour of Southcentral Foundation, including SCF’s Anchorage Native Primary Care Center. Discover how workspaces are designed to put relationships first and remove barriers that could interrupt networking and connections with customer-owners and families.

Discussion Forum

All Week

Online Discussion Forum

Join other Virtual Nuka Week participants in an online discussion forum. Introduce yourself, answer questions, share updates from your organization, and see what Southcentral Foundation subject matter experts are saying!

TUESDAY July 28, 2020
LIVE

Session 1A

8:30-10am AKT

Leadership Principles

Katherine Gottlieb, President/CEO, Southcentral Foundation

Leading in an industry that is rapidly changing and responding to crises is a complex endeavor. Leaders need to rely on decision-makers at every level of the organization. SCF’s unique set of leadership principles ensure continuity, commitment, shared responsibility, and more. In this session, SCF’s President/CEO Katherine Gottlieb will share these leadership principles and how they guide the organization’s work through emergencies and into the future.

Objectives

  • Learn how SCFs Leadership Principles of OWNERSHIP are embodied by senior leadership at SCF.
  • Connect SCFs Leadership Principles to the decision-making process at SCF.
  • Recognize the strength and impact of the Leadership Principles to SCF employees and customer-owners.
LIVE

Session 1B

8:30-10am AKT

Clinical Operations and Care Delivery

Doug Eby, MD, Vice President of Medical Services and April Kyle, Vice President of Behavioral Health

The outbreak of COVID-19 has impacted health systems around the world, with the traditional ways of providing health care services not being adequate to address the crisis. SCF’s customer-driven, relationship-based approached has prepared it to address challenges while also effectively supporting customer-owners with highly capable virtual triage and treatment, community training, and support. In this session, learn about SCF’s clinical operations and care delivery in response to COVID-19.

Objectives

  • Describe the continued application of basic elements & best practices used for patient-centered care within an Integrated Care Team during the COVID-19 outbreak.
  • Define the Nuka System of Care as it relates to the rapidly evolving changes needed for clinical Operations and care delivery during the current health crisis.
  • Discuss how the increased use of telehealth in the Nuka System of Care has impacted overall satisfaction rates and healthcare outcomes.
LIVE Fireside Chat

10:30-11:30am AKT

Facilitated Q&A with Southcentral Foundation hosted by Justin Atteberry and Leanndra Ross, featuring SCF presenters from Nuka Virtual Week
LIVE

Session 2A

2-3:30pm AKT

Leadership Principles

Katherine Gottlieb, President/CEO, Southcentral Foundation

Leading in an industry that is rapidly changing and responding to crises is a complex endeavor. Leaders need to rely on decision-makers at every level of the organization. SCF’s unique set of leadership principles ensure continuity, commitment, shared responsibility, and more. In this session, SCF’s President/CEO Katherine Gottlieb will share these leadership principles and how they guide the organization’s work through emergencies and into the future.

LIVE

Session 2B

2-3:30pm AKT

Clinical Operations and Care Delivery

Doug Eby, MD, Vice President of Medical Services and April Kyle, Vice President of Behavioral Health

The outbreak of COVID-19 has impacted health systems around the world, with the traditional ways of providing health care services not being adequate to address the crisis. SCF’s customer-driven, relationship-based approached has prepared it to address challenges while also effectively supporting customer-owners with highly capable virtual triage and treatment, community training, and support. In this session, learn about SCF’s clinical operations and care delivery in response to COVID-19. 

Learning Circle Demo

4-5pm AKT

-OPTIONAL- Learning Circle Demo

SCF provides more than 80 support groups, called “learning circles” at SCF, that provide effective opportunities for growth and wellness. In this session, participate in a learning circle modeled after “SCF Strong,” a virtual learning circle for SCF employees to support and strengthen the community, as well as connect and discuss ways to stay grounded and emotionally strong during uncertain times. 

Objectives

  • Understand SCFs learning circle philosophy.
  • Learn how to support and strengthen professional relationships even when working remotely.
  • Participate in an SCF learning circle.
WEDNESDAY July 29, 2020
LIVE

Session 3A

8:30-10am AKT

Workforce Development and Support

Karen McIntire, Senior Director of Human Resources and Leanndra Ross, Senior Director of Organizational Development

At SCF, a lot of investment is made in hiring and onboarding, learning and development, and internal communications. This investment has ensured that the workforce is supported and prepared for emergencies of all kinds. In this session, learn about these efforts and the specific workforce changes implemented at SCF in response to COVID-19. 

LIVE

Session 3B

8:30-10am AKT

Infrastructure Ready for Rapid Change

Donna Galbreath, MD, Senior Medical Director of Quality Assurance and Michelle Aregood, Director of Quality Assurance

Change is a difficult process. SCF’s approach to improvement and innovation, corporate compliance, and quality assurance supports rapid change with transparency across all levels of the organization and ensures accountability to SCF’s Vision and Mission. In this session, learn SCF’s approach, as exemplified in the response to the COVID-19 pandemic. 

Learning Circle Demo

10:30-Noon AKT

-OPTIONAL- Learning Circle Demo

SCF provides more than 80 support groups, called “learning circles” at SCF, that provide effective opportunities for growth and wellness. In this session, participate in a learning circle modeled after “SCF Strong,” a virtual learning circle for SCF employees to support and strengthen the community, as well as connect and discuss ways to stay grounded and emotionally strong during uncertain times. 

LIVE

Session 4A

2-3:30pm AKT

Workforce Development and Support

Karen McIntire, Senior Director of Human Resources and Leanndra Ross, Senior Director of Organizational Development

At SCF, a lot of investment is made in hiring and onboarding, learning and development, and internal communications. This investment has ensured that the workforce is supported and prepared for emergencies of all kinds. In this session, learn about these efforts and the specific workforce changes implemented at SCF in response to COVID-19.

Objectives

  • Know SCFs relational and strategic approach to workforce development.
  •  Identify communication strategies are employed to support employees during emergencies.
  • Comprehend how SCF adapted to change to support the needs of the organization as well as employees in response to crisis.
LIVE

Session 4B

2-3:30pm AKT

Infrastructure Ready for Rapid Change

Donna Galbreath, MD, Senior Medical Director of Quality Assurance and Michelle Aregood, Director of Quality Assurance

Change is a difficult process. SCF’s approach to improvement and innovation, corporate compliance, and quality assurance supports rapid change with transparency across all levels of the organization and ensures accountability to SCF’s Vision and Mission. In this session, learn SCF’s approach, as exemplified in the response to the COVID-19 pandemic.

Objectives

  • Learn about the tools and systems SCF uses to facilitate change
  • Connect lessons learned in large scale change with challenges faced in your own organization.
  • Find out how SCF supports employees during times of change.
LIVE Fireside Chat

4-5pm AKT

Facilitated Q&A with Southcentral Foundation hosted by Karen McIntire
THURSDAY July 30, 2020
LIVE

Fireside Chat

8:30-9:30am AKT

Facilitated Q&A with Southcentral Foundation hosted by Michelle Baker and Donna Galbreath
LIVE

Session 5A

10-11:30am AKT

Streamlining Business Operations

Steve Tierney, MD, Senior Medical Director of Quality Improvement and Melissa Caswell, Senior Director of Operations

Being able to effectively collect, analyze, and use data is critical, especially during a crisis like the COVID-19 pandemic. At SCF, a well-established data process resulted in well-informed actions across the health system. Like many organizations, SCF immediately implemented wider usage of telehealth appointments for medical and behavioral appointments. Other responses include adapting to changes rapidly in SCF’s legislative and grants departments to ensure continuity of services; upgrading IT network and computer infrastructure to support changes in care delivery and remote work; and more. In this session, learn about SCF’s business operations response and best practices.

Objectives

  •  Realize best practices in SCFs operational response to crisis.
  • Recognize how Data Services and Informational Technology worked with executive leadership, Medical and Behavioral Services and to adopt services.
  •  Hear specific examples of system wide changes including telehealth, teleworking, legislative and grants to support continuity of services.
LIVE

Session 5B

10-11:30am AKT

Behavioral Health and Pain Management

April Kyle, Vice President of Behavioral Health and Doug Eby, MD, Vice President of Medical Services

SCF’s telehealth infrastructure has supported behavioral health work in remote areas for years and has also prepared it for wider implementation of phone and virtual services in response to COVID-19. Behavioral health consultants, consulting psychiatrists, and the pain management team play an integral role on the primary care team. The services also prepared for an increase in demand. In this session, discover the role of behaviorists on the primary care team and the telehealth best practices SCF used in implementing new roles and processes.

Objectives

  •  Identify potential barriers and solutions when providing telehealth services for behavioral health and pain management in an integrated primary care setting.
  • Define advanced behavioral health integration and best practices for pain management during the COVID-19 outbreak.
  • Explore the necessary steps of providing successful Medication Assisted Treatment when following required health and safety guidelines during a pandemic.
Learning Circle Demo

Noon-1:30pm AKT

-OPTIONAL- Learning Circle Demo

SCF provides more than 80 support groups, called “learning circles” at SCF, that provide effective opportunities for growth and wellness. In this session, participate in a learning circle modeled after “SCF Strong,” a virtual learning circle for SCF employees to support and strengthen the community, as well as connect and discuss ways to stay grounded and emotionally strong during uncertain times.

LIVE

Session 6A

3-4:30pm AKT

Streamlining Business Operations

Steve Tierney, MD, Senior Medical Director of Quality Improvement and Melissa Caswell, Senior Director of Operations

Being able to effectively collect, analyze, and use data is critical, especially during a crisis like the COVID-19 pandemic. At SCF, a well-established data process resulted in well-informed actions across the health system. Like many organizations, SCF immediately implemented wider usage of telehealth appointments for medical and behavioral appointments. Other responses include adapting to changes rapidly in SCF’s legislative and grants departments to ensure continuity of services; upgrading IT network and computer infrastructure to support changes in care delivery and remote work; and more. In this session, learn about SCF’s business operations response and best practices. 

LIVE

Session 6B

3-4:30pm AKT

Behavioral Health and Pain Management

April Kyle, Vice President of Behavioral Health and Doug Eby, MD, Vice President of Medical Services

SCF’s telehealth infrastructure has supported behavioral health work in remote areas for years and has also prepared it for wider implementation of phone and virtual services in response to COVID-19. Behavioral health consultants, consulting psychiatrists, and the pain management team play an integral role on the primary care team. The services also prepared for an increase in demand. In this session, discover the role of behaviorists on the primary care team and the telehealth best practices SCF used in implementing new roles and processes.

FRIDAY July 31, 2020
LIVE

Session 7A

8:30-10am AKT

Engaging the Community

Barbara Sappah, Senior HR Manager and Karen McIntire, Senior Director of Human Resources

SCF’s Nuka System of Care was developed using feedback from the Native Community. This engagement continues and is supported in a variety of ways, including advisory councils, special events, a community newspaper, social media, and surveys. The channels for two-way communication have always been critical in SCF’s customer-owned, relationship-based Nuka System of Care and proved even more so during the response to the COVID-19 pandemic. In this session, discover SCF’s community engagement best practices.
Objectives

  • Discuss SCF practices in partnering with a customer-owner population
  • Examine the effects of partnering with customer-owners on health outcomes and design aspects of health care delivery
LIVE

Session 8 (Networking Session)

10:30-Noon AKT

Audience/Community Sharing

In this open session, participants are invited to share successes they have seen in their workforce, family, community, and/or culture regarding the impact of COVID-19. What good has come from this and how can we leverage that for each other? (E.g., highlight quotes, photos, success stories, new behaviors, etc.)

LIVE

Session 7B

2-3:30pm AKT

Engaging the Community

April Kyle, Vice President of Behavioral Health and Karen McIntire, Senior Director of Human Resources

SCF’s Nuka System of Care was developed using feedback from the Native Community. This engagement continues and is supported in a variety of ways, including advisory councils, special events, a community newspaper, social media, and surveys. The channels for two-way communication have always been critical in SCF’s customer-owned, relationship-based Nuka System of Care and proved even more so during the response to the COVID-19 pandemic. In this session, discover SCF’s community engagement best practices.

Objectives

  • Discuss SCF practices in partnering with a customer-owner population
  • Examine the effects of partnering with customer-owners on health outcomes and design aspects of health care delivery
Closing Message

4 pm AKT

Katherine Gottlieb, President/CEO, Southcentral Foundation

CME credits

The Virtual Nuka week was approved for 12 general and nursing continuing education credits. Physician credits are pending for the same amount.

Please go to the discussion forum to submit a CME request.

YOU SHOULD CONSIDER ATTENDING IF YOU:

  • Are interested in learning new skills
  • Would like to network with other health care organizations
  • Are seeking proven solutions, best practices and tools to address challenging organizational issues in this rapidly changing industry
  • Would like to see a vision for the future of health care

PARTICIPANTS HAVE INCLUDED:

  • Executive Leadership
  • Directors
  • Managers
  • Direct Clients / Patient Services
  • Specialists
  • Board Members / Owners
  • Coordinators
  • Consultants
  • Analysts / Associates
  • Administrative Support
  • Interns / Fellows
  • Instructors / Educators