Within the integrated care teams, case managers at Southcentral Foundation have multiple roles and practice standards. Learn how they ensure continuity of care and build relationships with customer-owners, which helps them support positive behavioral change, encourage self-care and benefit the overall wellness of customer-owners.
Leadership is a crucial component of any organization, and this is especially true in health care. Good leadership can manage change and ensure the effective operation of the organization, making care workers’ and other employees’ jobs much easier. But what are the qualities that have helped Southcentral Foundation transform our system to provide value-based, holistic care?