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Integrated Care Team Training

Improve Team Efficiency, Satisfaction, and the Customer Experience

Southcentral Foundation’s (SCF) Nuka System of Care is based on relationships, trust, partnering, and the concept of shared responsibility. It is based on the understanding that patients (known as customer-owners at SCF) are in control of their health. SCF has received awards for its innovative approach and is recognized worldwide as a model for health care delivery, operational efficiencies, and relationship-based services.  

In this two-day training, you will explore the systems and protocols SCF has developed to create effective partnerships and integrate services; practice skills needed to improve team efficiency, satisfaction, and the customer experience through interactive, subject matter expert-led panels and sessions; and tour SCF’s clinical and team-based spaces.  

AGENDA

Time:Topic: Learning Objective/s: (You will be able to)
8 – 9:00 a.m.Welcome and BreakfastBreakfast and networking
9 – 10:15 a.m.Southcentral Foundation’s Nuka System of Care
  • Define the governing principles of SCF and how they connect with the patient-centered integrated care teams.
  • Understand the vision, mission, operational principles, and goals of SCF.
10:15 – 10:30 a.m.Break
10:30 a.m. – NoonHistory of the Integrated Care Team
  • Identify the primary disciplines collaborating within the core integrated care team.
  • Understand how an integrated care team impacts its patients.
Noon – 1 p.m.Lunch
1 – 2:30 p.m.Tour
  • Tour of Anchorage Native Primary Care Center
2:30 – 2:45 p.m.Break
2:45 – 4:15 p.m.Drive to Change
  • Examine current clinic flow and level of clinical discipline collaboration.
  • Evaluate the organization’s strengths and opportunities for improvement.
4:15 – 4:30 p.m.Debrief
  • Q&A
  • Review
TimeTopic: Learning Objective/s: (You will be able to)
8 – 8:15 a.m.Welcome and BreakfastBreakfast and networking
8:15 – 8:45 a.m.Check-in: The shape you are in
8:45 – 9:45 a.m.Change Management
  • Discuss the impact of change on clinical practice management.
  • Demonstrate aspects of communication needed to foster professional leadership.
  • Explain the multiple levels of resistance and identify how it presents within the health care system.
9:45 – 10 a.m.Break
10 a.m. – NoonRoles and responsibilities within SCF’s Nuka System of Care
  • Describe the basic elements and best practices used for patient-centered care within an integrated care team.
  • Evaluate resource utilization within the integrated care team.
Noon – 12:45 p.m.Lunch
12:45 – 1:30 p.m.4 Player Model
  • Understand how we impact others by understanding your relational style
  • Learn methods for good dialogue and productive conversations
1:30 – 2:15 p.m.Data to Support Integrated Care Team Needs
  • Explore how SCF uses data to determine acceptable performance levels
  • Recognize how the Nuka System of Care uses data for improvement
2:15 – 2:30 p.m.Break
2:30 – 4 p.m.Operations and Logistics
  • Recognize SCFs operational best practices supporting the Nuka System of Care.
  • Identify how Data Services and Informational Technology is utilized by executive leadership in both Medical and Behavioral Services.
  • Examine how workforce competencies in behavioral-based interviewing support recruitment efforts.
4 – 4:30 p.m.Debrief & Closing
  • Q&A
  • Final thoughts
  • Traditional closing

What You’ll Learn

At the end of this training, you will be able to: 

  • Implement team-based best practices in the technical day-to-day delivery of care.
  • Recognize your relational styles and the impact of different work energies on team dynamics.
  • Utilize a personal toolbox developed in the training to support self-awareness, navigating resistance, and handling conflict.
  • Facilitate communication to manage change and workflow in an integrated care team.

Continued Education

In support of improving patient care, this activity has been planned and implemented by Alaska Native Medical Center (ANMC) and Southcentral Foundation. ANMC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

The ANMC Joint Accreditation CE Program Portfolio additionally supports Behavioral Health (APA), Social Work (ASWB-ACE), and Dietitians (CPEU).

Contact Hours:

ANMC designates this activity for a maximum of 11.50 contact hours.

Who Should Attend

SCF’s Integrated Care Team Training is useful for health care leaders, clinical managers, operations managers, improvement personnel, and anyone else looking to learn more about implementing integrated primary care teams at their organization. 

Registration

April 9-10, 2025

$1,199 per person 

This training occurs over two days in Southcentral Foundation’s Nuka Learning and Wellness Center in Anchorage, Alaska. Breakfast and lunch are provided. 

Contact us if you’d like information about group discounts for 10 or more people. 

Register Now

Additional Resources

Blog

Improving and Growing SCF’s Virtual Integrated Care Team Training

Blog

The 5 Most Adopted Ideas From SCF’s Nuka System of Care

Blog

Integrated Care Team FAQ’s

Blog

SCF’s Relationship-Based Approach to Substance Use Disorders

Video

LaZell Hammons on Integrated Care Teams

White Paper

Learn more about SCF’s Medical Services history, transformation, and results.

Webinar

From Theory to Practice: Integrated Care Teams in Action

Webinar

Behavioral Health Integration: Stepping Stones, Lessons Learned, and Implementation