Behavioral Based Interviewing

Hiring is critically important for health care organizations. Recruiting the right people can go a long way toward ensuring the success of health care services and programs. However, recruiting can be difficult for health care organizations, and Southcentral Foundation has certainly faced challenges in this area.

Population Based Case Management

Within the integrated care teams, case managers at Southcentral Foundation have multiple roles and practice standards. Learn how they ensure continuity of care and build relationships with customer-owners, which helps them support positive behavioral change, encourage self-care and benefit the overall wellness of customer-owners.

Behavioral Health

By 1987, Southcentral Foundation (SCF) had expanded beyond its initial self-management contracts to advance in the areas of mental and behavioral health. Learn how this process developed and the steps SCF took to address the behavioral health concerns of its customer-owner population.

Core Concepts

Southcentral Foundation’s Core Concepts is not only a corporate ideology, but also a required training for all employees to provide foundational tools to build relationships. Learn more about how this training prepares health care providers and support staff to interact with customer-owners in culturally appropriate, empathetic ways.

Southcentral Foundation recognizes that health care is about people and relationships and Alaska Native people have always lived life in “community,” sharing and caring for one another. Find out how Southcentral Foundation applies this idea with their employees as well as customer-owners.

Customer-Ownership

Learn how Southcentral Foundation used the voice of the customer and the idea of customer-ownership to evaluate its system of care and introduce constant improvement to the health care it provides!

Lucy Rogers - AEA GEDI

Learn about Lucy Rogers and her time at Southcentral Foundation’s Learning Institute in the American Evaluation Association’s (AEA) Graduate Education Diversity Internship (GEDI) program!

Family Wellness

After a year-long collection and evaluation of customer-owner feedback, Southcentral Foundatino’s Customer Experience Committee noticed improvement could be made based on the responses to the question of whether customer-owners feel their culture is respected. Learn how this process works and the changes it has brought about.

Integrated Care

Southcentral Foundation has shifted from customer service to customer experience. What does this mean? SCF addresses whole-person wellness by recognizing it provides more than “instances of interactions” – the organization provides a journey.

LaZell Hammons

Discover the story of how we began integrating multidisciplinary care providers. VIDEO: Interview with LaZell Hammons, one of the first Nurse Case Managers at Southcentral Foundation.